Senior Systems Operations Engineer

Job Description

About this role: Wells Fargo is seeking a Senior System Operations Engineer In this role, you will: Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Required Qualifications: 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 4+ Years of Experience as Production Support Engineer in windows Environment.( Does not Required Windows Admins ) Knowledge in PowerApps is added advantage. Working knowledge of RPA software of various versions (UiPath ) is must. Demonstrable working knowledge of Windows 2008 server O/S anddemonstrable intermediate knowledge of IIS General knowledge SQL2008/2005,familiarity with SQL DBMS interface and integrated tools Knowledge of troubleshooting tools and techniques related to networksand systems i. e. remote access tools, Windows Support tools, connectivitytests, etc. Strong understanding of IT Service Management - Incident/Problem Management, Change/Release Management. Job Expectations: Experience in understanding the UiPath Cloud Environment & HD BOTS. Experience in monitoring, Deployment of automations running on Uipath. Must have good knowledge in Power Apps (Only Model Driven Apps ) . Must have good scripting knowledge in Shell or Python or Power shell. Proactive monitoring of all automations in production environment along with infrastructure management. Good to have experience in developing & Maintain the automations in UiPath. Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance Solid understanding of Service Level Agreement, awareness of the production environment/application being supported Report production issues/bugs and help in replication of the issues Identify gaps in production monitoring and work towards addressing them Work to contribute and improve the End User experience. Work on automation which can reduce the supportability of the application Contribute towards application stability, identify incident patterns, report vulnerability in production environment and also need to work on patching. Participate in BCP/DR, patching and upgrades related to application/database servers Train new and existing team member on technical and functional aspects Ability to manage incident calls and participate on RCA discussions.