Senior System Administrator

• The Senior System Administrator would be responsible for handling advancedfirst level support of service requests in a professional and timelymanner
• This relates to all technology, including workstations, resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats

Job Responsibilities

• Desktop operating system maintenance, troubleshooting, and diagnosis.
• Desktop connectivity troubleshooting
• Application installation and support
• Printer installation and support
• Client VPN installation and support
• Microsoft Office Suite Support
• Desktop antimalware administration and resolution
• Active Directory user management and troubleshooting
• Exchange/Office 365 user management and troubleshooting

Must Haves

• Good conceptual understanding of Windows desktop OS
• At least 3 years of Windows desktop end-user technical support
• Excellent written and verbal communication skills
• Excellent customer service skills

Added Advantage

• Conceptual understanding or hands-on experience on Backups & Firewalls.
• Networking skills (Windows, CISCO).
• VMWare Certified
• MCSE or CCNA or A+ certification.