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Kritikal Securescan
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Senior Support Engineer

Senior Support Engineer

Kritikal Securescan

8 - 13 years

25 - 30 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

assistant manager technical dvr team management technical services instrumentation html cctv vms operations service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Manager/Assistant Manager - Technical Services - Vehant Technologies Deputy Manager/Assistant Manager Technical Services Years of Experience: 8+ Years Location: Hyderabad Work from Office

Responsibilities

Role & Responsibilities

Lead and manage service operations for X-Ray baggage scanners & UVSS.
Supervise installation, commissioning, and maintenance activities at client sites, including airports, public infrastructure, and corporate premises.
Ensure timely execution of preventive and corrective maintenance.
Train and mentor field engineers and technicians for skill development and technical efficiency.
Troubleshoot and resolve escalated technical issues, including software configuration, hardware faults, and connectivity challenges.
Ensure proper documentation and reporting of all service activities.
Conduct site audits and suggest improvements in system performance and reliability.
Collaborate with the project team during new equipment installation or upgrade phases.
Ensure strict adherence to safety and operational protocols, especially in high-security areas such as airports.

Qualifications

Qualifications and Desired Skills

Education: Diploma / B.E. / B.Tech in Electronics, Electrical, Instrumentation, or a related field.
Experience: Minimum of 6 years in technical services, installation, testing, and maintenance of CCTV systems or X-Ray baggage scanners / UVSS (experience in both is preferred, but not mandatory).

Technical Expertise

CCTV Systems (IP-based, NVR/DVR, VMS platforms, etc.)
X-Ray Baggage Scanners / UVSS (experience preferred, but not mandatory)

Other Competencies

Excellent team management and leadership skills
Strong troubleshooting and diagnostic ability
Effective client-facing communication and reporting skills
Willingness to travel locally as required

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