Senior Support Analyst

Hiring for Sr. Support Analyst at bangalore location

Role: Sr. Support Analyst

Exp : 7 - 9 Years

Job location : Bangalore

Work Mode : Hybrid

Responsibilities :

The APS team member is responsible for providing production support, maintenance of key application platforms, deployment within the GM TP APS domain.

Responsibilities:

• Candidate must work as level 1/2 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Analyzing/documenting problems, recommending solutions, & initiating corrective action

Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Technical & Behavioral Competencies:

UNIX :

• Knowledge on Operating System
• Knowledge on shell scripting

Scheduler & Monitoring Tools:

• Knowledge on Schedulers, Crontab, Autosys
• Knowledge on Geneos Tool , Dynatrace

Scripting:

• Knowledge on Dos and Shell scripting

WebLogic:

• Knowledge on MQ and JMS

Databases:

• Knowledge on SQL Queries
• Knowledge on Troubleshooting