Senior Supervisor-Customer Support Representative, Spare Parts Services

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Who we are

Pratt & Whitney, an RTX business, is working to once again transform the future of flight designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight – beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up.

Are you ready to go beyond?

What are our expectations?

Pratt & Whitney Canada supports over 13000 operators with more than 40,000 active spare parts. In the Spare Parts organisation, we manage the relationships with key worldwide customer accounts, while deploying processes and mechanisms to anticipate and respond to their specific needs.

We are looking for a Customer Service professional who will act as the focal point of contact for one or multiple major customer accounts. If you are customer oriented, like a dynamic work environment and have significant customer service experience, this opportunity is for you.

You will be responsible for the communications as well as the long term relationships with the customers that will be assigned to you. You will work directly with customers, with limited supervision and you will work with many internal teams so that you can offer a world class experience to this demanding customer base. This will require a strong ability to lead through influence, find solutions and build consensus among multiple stakeholders.

What You Will Do:

• Manage written and verbal communications with customers, including workshops and joint reviews
• Mange a team of junior customer service representatives
• Work with internal teams with the objective of representing and serving your customer
• Propose short/medium/long-term solutions
• Make recommendations and presentations to the management team to prevent adverse customer situations and provide pro-active updates
• Maintain effective communications with key stakeholders, multidisciplinary and global team members
• Maintain frequent contact with customers, which requires a high degree of tact and courtesy
• Make updates to procedures to improve processes
• Participate in transformational projects to improve our daily operations, business intelligence and our customer's journey

Qualifications You Must Have:

• Bachelor’s degree in Business, Science, Engineering or equivalent with minimum 8-12 years of relevant work experience
• Team handling experience
• Customer focus
• SAP skills is an asset
• Microsoft Office Suite knowledge
• Customer portal is an asset

Qualifications We Prefer:

• Problem-solving skills
• Comfortable working in ambiguity
• Curiosity and a sense of adventure
• Collaborative teamwork
• Strong Communication Skills
• Strong Analytical and understanding on data
• Flexibility and adaptability
• Proactive and autonomous
• High-level of work organization and priority management
• Business judgment.

What We Offer:

Long-term deferred compensation programs Daycare for young children Advancement programs to enhance education skills Flexible work schedules Leadership and training programs Comprehensive benefits, savings, and pension plans Financial support for parental leave Reward programs for outstanding work

Work Location:

• Bangalore

Travel:

• No travel requirement

Employment Type:

• Full-time

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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