Senior Staff Engineer - IT

3 - 6 years

5 - 8 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Who we are:
R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30, 000 employees globally, we are about 14, 000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities
Designation : Senior Staff Engineer - IT
Responsibilities
  • Create and resolve trouble tickets following standard run books.
  • Follow all ticket handling process and procedures.
  • Use tools to monitor network infrastructure and proactively respond to network abnormalities.
  • Manage a queue of trouble tickets working to resolve issues within standard SLA s.
  • Identify possible major incidents and issues and proactively escalate to NOC Manager and Director.
  • Note all incidents with clear work log notes and communicate Root Cause Analysis when resolved.
  • Escalate and engage Tier 2 level resources when necessary.
  • Join Major Incident Bridge, when necessary, communicate application and device performance as needed.
  • Complete daily checks and provide reports to leadership so they are aware of ongoing issues and network abnormalities.
  • Complete change requests to suppress or reactivate alerting during maintenance windows.

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R1 RCM

Healthcare Revenue Cycle Management

Naperville

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