Senior Specialist - Support (US Timings)

Job Responsibilities:

The incumbent may be required to perform all, or a combination of the following essential functions as determined by business necessity.

• Resource who has some amount of business knowledge and experience with customer back office handling processes
• Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
• Someone with an analytical bent of mind who can work on providing continuous improvement ideas
• Works closely with different teams
• Learn key operating and device management systems
• Perform detailed data entry tasks
• Manage tasks using a workflow tool and update status as required
• Handle large volumes of time-critical tasks related to setting up devices, managing customer onboarding & set up,
• Handle transfers of devices between customers and ensure all necessary paperwork is provided and complete
• Properly process the deactivation of devices when no longer in use in a timely manne

Technical Skills

• Proficient with MS office suite (MS Excel, MS Outlook etc)
• Experience in using applications like Salesforce, etc.

• Functional Skills

• Experience in the process areas of Order management or anything equivalent.
• Resource who has some amount of business process knowledge.
• Preferred Operations or Back-office Support Services background
• Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
• Able to accurately enter data and verify own work product
• Ability to learn new tasks quickly and get up to speed on processes
• Retain process information

Management Skills

• A self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure the quality of deliverables, and optimize

Shift Timings: Flexible for USA Timings