Senior Specialist - Metrics, Analytics & Reporting

Job Description

Company: Marsh Description: We are seeking a talented individual to join our Marsh Data Services team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Specialist - Metrics, Analytics and Reporting We will count on you to: Manage access and incident ServiceNow tickets end to end and provide status updates / raise potential blockers during daily stand up Perform initial investigation of ServiceNow incident tickets (i.e. Level 1 support) under the guidance of senior colleagues and direct tickets as appropriate to the Reporting Operations team for Level 2 support Direct ServiceNow tickets to appropriate MDS colleague for Level 3 support as necessary, under the guidance of senior colleague Adhere to established ServiceNow procedures with support from senior team members to ensure that SLAs are achieved and the needs of both internal and external customers are consistently met and exceeded Complete necessary steps to resolve reporting incidents under guidance of senior colleague Asks for help as needed and demonstrates willingness to learn new skills to achieve resolution of outstanding issues What You Need to Have: Technical Skills 2 - 3 years working as a reporting analyst (or supporting role) in an agile environment with globally distributed teams. Knowledge of data visualization tools (preferably Qlik Sense) in order to manage online reports. Knowledge of Service Desk ticket management (preferably ServiceNow) Ability to problem solve reporting issues as they arise. Knowledge of agile methodologies, in particular Kanban. Good understanding of MS Office Suite: Word, Excel, Visio, PowerPoint and Outlook Interpersonal skills - every bit as important as the technical side Collaborating and working well with others; you will be working closely with your colleagues in the Reporting Services team as well as the other teams within MI (Business Analysis, Data Quality and Data Prep, Development team, Regional Reporting Teams and the Data Operations team) and outside of MI (Data Strategy, Qlik Admin team). Excellent communication skills including the ability to explain technical issues to a business audience and vice-versa. Providing regular updates and being transparent with our stakeholders is key in addition to documentation of our reporting processes. A continuous learner with the ability to problem solve quickly as reporting issues arise; being proactive and taking end to end ownership of reporting issues. Effective time management skills and the ability to prioritize deliverables. Influencing and negotiation skills in a virtual / remote environment. You will be based in India and will be working closely with the Reporting Services team members based in Ireland, UK and In. What makes you stand out: Experience with using a Kanban board, in particular Azure DevOps Experience with using ServiceNow for service ticket management Understanding of the insurance and / or insurance broking domain Understanding of the Data Quality domain Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.