Senior Specialist, Customer Accounts

As a member of Michelman's Customer Service team, you will play a crucial role in delivering professional and friendly customer service in a fast-paced environment. Your responsibilities will include handling customer inquiries, providing information support, managing customer orders, ensuring on-time delivery, and maintaining compliance with safety and regulatory requirements. You will also be responsible for building strong relationships with customers, collaborating effectively within a global environment, and problem-solving customer order issues. To excel in this role, you must possess a positive attitude, exceptional organizational skills, and attention to detail. Strong communication skills, both oral and written, are essential for effectively liaising with customers and internal departments. You should also demonstrate a customer service focus, problem-solving abilities, and a willingness to work collaboratively in a team environment. Key competencies for this role include knowledge of shipping and logistics, familiarity with INCO terms and Haz Mat requirements, and proficiency in Microsoft Word and Excel. Experience in customer service, international/domestic shipping, and the usage of ERP systems such as Oracle/JDE and SalesForce is highly preferred. A high school diploma is required, with a college degree being advantageous. Michelman values integrity, respect, success, collaboration, curiosity, and giving. By joining our team, you will be part of an environment that fosters technical and professional growth, offers competitive salary and benefits, and encourages a culture of openness and transparency. The standard work hours for this role are Monday to Friday from 9:30 am to 6 pm. Please note that the information provided is a general overview of the responsibilities and requirements for this position. It is not an exhaustive list and is subject to change at the discretion of the employer. For more information about Michelman, please visit https://www.michelman.in/. Michelman is an Equal Opportunity Employer and does not hire individuals who use tobacco products. All candidates will undergo a drug test prior to employment. If you are a team player, dedicated, enthusiastic, and value loyalty, we encourage you to apply for this exciting opportunity with Michelman.,