Senior Solutions Analyst

Role Synopsis

Services & Solutions is an internal global shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP's footprint. Services & Solutions are the first point of contact for HR related matters; the team are policy and process guides, dedicated to delivering the best customer experience. This purpose of this role is predominately to support the innovation of P&C (People and Culture) technologies and platforms. The role needs to keep up to date of the exciting new features and products being offered by our SaaS providers and present opportunities to improve our existing process and technical landscape. You will be at the heart of an evolving technical landscape, gaining experience of HR technologies and processes, seeing first-hand how they can release creativity. It will be a fast-paced and exciting environment, with changing HR requirements, giving you insights and hands-onExperience of modern functionality.

Key Accountabilities

As an integral part of our solutions team the key accountabilities will be:Provide innovative solutions to both current and future business challenges:Keep up to date with the core SaaS platform updates and the associated feature deployment roadmap with a view to recommending where can demonstrate new featuresWhere applicable, participate in key SaaS platform user groupsBenchmark bp People and Culture systems and processes against other users and make recommendations where we can improve our ways of workingSupport the wider solutions team by promoting innovative thinking and participating

Safeguarding The Integrity Of Our Solutions Whilst Championing Innovation

Configure bp People and Culture systems to meet simple and complicated business requirements whilst ensuring that all standards, frameworks and guidelines are closely adhered to.Gatekeeper of the solutions in scope in a pro-active manner, continuously question and challenge view points that go against principles / integrity of the solution. For this, be highly involved and understand all the impacts in BAU or project activityEnsure that platform configuration is tested through the mandated test cycles and processes and thereby ensuring no production defectsSupporting with system patch activity and the ongoing release management processSupport organisational change activity by working closely with the organisational change team and the services delivery teamsDevelop and present appropriate recommendations to partners and run show and tell sessionsIdentify areas for process and system improvement ensure that technology is accepted at all point if the process to deliver the most cost-effective service for bp.Apply agile practices and principles to maximise business value and continuously improve the delivery of the right customer outcomes

Handling Partners, Fostering Teams And Developing Enduring Relationships

Work with the Global Solution and Experience owners, solution leads to ensure that value that bp receives from its People and Culture platforms is maximisedMaintain and Implement mentor and coach the junior analysts to ensure that they deliver maximum value that is in service of the bp and People and Culture priorities. Intercept issues when they occur and ensure that the service being offered by People and Culture continues to be delivered to a high standard.Delivering value to bp and to our partners demonstrating validated analysis practices:Documenting and mapping of As Is and To Be operational processes including interviewing SMEs, conducting / giving to workshops and gaining process approvalsResponsible for ensuring that Business Requirements are fully developed and documented e.g. functional, non-functional and reporting requirementsEnsure that the Business Requirements are analysed fully, with appropriate engagement from the business teams including the review of current processes and data sourcesAct as the central control point for business analysis activities including working with partners, third parties, and technical teams, as appropriate for every solution to ensure that the comprehensive picture is considered for it and all impacts are assessed throughout

Education

Degree level education or equivalent

Essential Experience And Job Requirements

Actively working to develop capability in line with the HR Capability Framework, with an equal blend of EQ, IQ and drive.Technical CapabilityA good level of knowledge of Microsoft Office products is expected

Problem Solving Skills Proven Through Experience

Numeracy & analytical thinking able to quickly and effectively analyse data to provide business insightsBusiness CapabilityWorking experience of project and analysis techniques and supporting tools for requirement definition and documentationDemonstrable ability to engage with partners across business and technology domains

Experience Documenting Requirements, Use-cases, Process Engineering And Process Improvement.

The role requires excellent verbal and written communication skillsLeadership & EQ CapabilityActs with integrity - demonstrating the bp values and behaviours.Proactively builds and maintains inclusive relationships with a diverse set of partners.Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective.Calm under pressure and able to work in ambiguous environments.Demonstrates curiosity, resilience and willingness to new experiencesAbility to integrate with multi-functional teamsExcellent critical thinking, reasoning and analytical skills. Problem solving mind-set with attention to detail and accuracy.A positive attitude, willingness to learn and continually tackling to improve

Desirable Criteria

Experience of working with Human Resources applicationsFunctional experience of enterprise solution would be desirable and if needed training will be providedExperience in a similar role working for a large-scale and complex organisation such as bpSignificant knowledge of analyst frameworks, business processes and business requirements methodologiesExcellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracyPrevious experience of working in the oil and gas industry