Job
Description
Role Overview: You will be actively participating in the design and execution of enhancements and projects in the specific area of competency for Stryker divisions. Managing ITSM processes such as change management, incident management, and problem management will be a key responsibility. Ensuring service management KPIs are under control, timely issue identification, resolution, handling escalation, and ensuring process consistency will be crucial. You will proactively work on continuous improvement activities to generate higher productivity in terms of business benefits and reduce ticket count. Managing internal stakeholders at various levels and handling governance of managed services suppliers will be part of your responsibilities. Independently supporting business operations, handling enhancements, and small projects related to SAP-MM & ARIBA module will also be a key aspect of your role. Ensuring integration between the Project team, Support team, and the business community will be essential. Communicating the functional and processes requirements to the development team by developing and maintaining design/technical documents is also expected. Key Responsibilities: - Actively participate in the design and execution of enhancements and projects in the specific area of competency for Stryker divisions - Manage ITSM processes like change management, incident management, and problem management - Ensure service management KPIs are under control and timely issue identification, resolution, handling escalation, and ensuring process consistency - Proactively work on continuous improvement activities for generating higher productivity and reducing ticket count - Manage internal stakeholders at various levels and handle governance of managed services suppliers - Independently support business operations and handle enhancements and small projects related to SAP-MM & ARIBA module - Ensure integration between the Project team, Support team, and the business community - Communicate functional and processes requirements to the development team by developing and maintaining design/technical documents Qualifications Required: - Bachelor's Degree from an accredited university in Computer Science, Engineering, Information Systems, Business, or equivalent field of study - Minimum 10 years of relevant experience in SAP S4 HANA MM configuration and implementation - Experience in leading teams of resources for projects, minimum 3 years, and ability to drive initiatives and projects independently from start to finish - Knowledge of and ability to drive IS methodologies such as ITIL, Software Development Lifecycle (SDLC), and Agile Development with demonstrated understanding of global system rollouts strategy, planning, vendor selection, and implementation planning - Exposure and understanding of business functions like finance, purchase, inventory management, distribution, and Intercompany transfers (Note: The Preferred qualifications section was omitted as it was not mentioned in the provided job description),
