7 Itsm Process Jobs

Teamware Solutions is seeking a dedicated Support Service Manager to lead and optimize our IT support operations. You'll be instrumental in overseeing the delivery of high-quality technical support services, managing support teams, and ensuring customer satisfaction and efficient resolution of issues, directly impacting our operational excellence. Key Responsibilities Lead, mentor, and manage a team of IT support professionals, fostering a culture of exceptional service delivery and continuous improvement. Oversee the daily operations of the support desk, ensuring adherence to Service Level Agreements (SLAs) and operational targets. Develop, implement, and refine IT Service Management (ITSM)...

Role Overview: You will be actively participating in the design and execution of enhancements and projects in the specific area of competency for Stryker divisions. Managing ITSM processes such as change management, incident management, and problem management will be a key responsibility. Ensuring service management KPIs are under control, timely issue identification, resolution, handling escalation, and ensuring process consistency will be crucial. You will proactively work on continuous improvement activities to generate higher productivity in terms of business benefits and reduce ticket count. Managing internal stakeholders at various levels and handling governance of managed services sup...

Life on the team Computacenter GIS business unit is seeking a confident and experienced Test Analyst professional, a specialist resource skilled in testing concepts, process, develop test cases, execute and report in a timely manner. The ideal candidate will take responsibilities of executing assigned testing projects, gaining in depth understanding of the CC's business process flows/application functionalities, ensuring high quality in accordance with CC standards and processes. Good communication skills and relationship building will enable the candidate to excel at the role and advance their career within Computacenter. What you'll do Test Planning (5%) Participate in Test planning to pro...

Position Title : ITSM Process Manager REPORTING TO: Service Delivery Manager Eurofins IT Infrastructure Services Private Limited GEOGRAPHICAL REPORTING LOCATION: Bangalore / India WORKING LOCATION: Bangalore / India OVERALL OBJECTIVES: Eurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 6 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes. The ideal candidate should have a strong understanding of ITIL best practices and a proven track record of enhancing service delivery, governance, and process automation in complex IT environments. Responsibilities: Own and manage ITSM processes (Inc...

You will actively participate in the design and execution of enhancements and projects within your area of competency for Stryker divisions. Your responsibilities will include managing ITSM processes such as change management, incident management, and problem management. It will be your duty to ensure service management KPIs are well-maintained, timely issue identification, resolution, handling escalation, and ensuring process consistency. Additionally, you will proactively engage in continuous improvement activities to enhance productivity and reduce ticket count. You will manage internal stakeholders at various levels and oversee the governance of managed services suppliers. Independently,...

Job Summary: We are looking for a highly skilled and analytical ServiceNow Developer with exceptional coding abilities and strong problem-solving aptitude. The ideal candidate will have a passion for clean code, platform optimization, and scalable solution design. You will be responsible for building robust, efficient, and maintainable solutions across various ServiceNow modules and applications. Key Responsibilities: Develop and enhance ServiceNow applications using best-in-class coding practices. Create and maintain Business Rules, Script Includes, Client Scripts, UI Actions, and Flow Designer logic. Build scalable integrations using REST, SOAP, and MID Servers. Collaborate with architects...

As an SAP AMS Support/Implementation Manager, you will: • Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed • Deliver high SLA support to end-user customers and function as point-of-contact for escalated issues to ensure appropriate response and priority • Regularly participate in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery • Conduct regular team meetings and performance discussions with support Functional and Technical consultan...