3 Itsm Process Jobs

You will actively participate in the design and execution of enhancements and projects within your area of competency for Stryker divisions. Your responsibilities will include managing ITSM processes such as change management, incident management, and problem management. It will be your duty to ensure service management KPIs are well-maintained, timely issue identification, resolution, handling escalation, and ensuring process consistency. Additionally, you will proactively engage in continuous improvement activities to enhance productivity and reduce ticket count. You will manage internal stakeholders at various levels and oversee the governance of managed services suppliers. Independently, you will support business operations and handle enhancements and small projects related to SAP-MM & ARIBA module. Your role will also involve ensuring seamless integration between the Project team, Support team, and the business community. You will be responsible for communicating functional and process requirements to the development team by creating and maintaining design/technical documents. To qualify for this position, you must hold a Bachelor's Degree from an accredited university in Computer Science, Engineering, Information Systems, Business, or a related field. A minimum of 10 years of relevant experience in SAP S4 HANA MM configuration and implementation is required. You should have experience leading teams for projects for at least 3 years and demonstrate the ability to independently drive initiatives and projects from inception to completion. Your knowledge of IS methodologies such as ITIL, Software Development Lifecycle (SDLC), and Agile Development, along with an understanding of global system rollouts strategy, planning, vendor selection, and implementation planning is crucial. Exposure and understanding of business functions like finance, purchase, inventory management, distribution, and Intercompany transfers are also essential. Preferred qualifications include exposure to ABAP and HANA. Stryker is a renowned global leader in medical technologies dedicated to making healthcare better for patients worldwide. Join us in our mission to provide innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine to enhance patient and healthcare outcomes. Impacting over 150 million patients annually, Stryker collaborates with customers globally to drive positive change in healthcare.,

Job Summary: We are looking for a highly skilled and analytical ServiceNow Developer with exceptional coding abilities and strong problem-solving aptitude. The ideal candidate will have a passion for clean code, platform optimization, and scalable solution design. You will be responsible for building robust, efficient, and maintainable solutions across various ServiceNow modules and applications. Key Responsibilities: Develop and enhance ServiceNow applications using best-in-class coding practices. Create and maintain Business Rules, Script Includes, Client Scripts, UI Actions, and Flow Designer logic. Build scalable integrations using REST, SOAP, and MID Servers. Collaborate with architects and business analysts to design efficient technical solutions. Troubleshoot issues, optimize performance, and refactor legacy scripts. Maintain code quality, documentation, and adhere to governance standards. Participate in peer code reviews, solution design discussions, and sprint planning sessions. Required Skills & Experience: 5+ years of experience in ServiceNow development. Proficient in JavaScript (server and client side) and ServiceNow Glide APIs. Strong knowledge of ServiceNow platform components including Scoped Apps, ACLs, Scripted APIs, and Flow Designer. Hands-on experience with integrations (REST/SOAP), data transformations, and background jobs. Excellent problem-solving, debugging, and analytical skills. Ability to write clean, modular, and reusable code. Comfortable working independently in fast-paced environments. Preferred Qualifications: ServiceNow Certified Application Developer or related certifications. Experience in one or more modules such as ITSM, HRSD, CSM, or App Engine. Familiarity with CI/CD practices and Git-based version control. Exposure to ATF (Automated Test Framework) and DevOps tools.

As an SAP AMS Support/Implementation Manager, you will: • Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed • Deliver high SLA support to end-user customers and function as point-of-contact for escalated issues to ensure appropriate response and priority • Regularly participate in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery • Conduct regular team meetings and performance discussions with support Functional and Technical consultants • Track, monitor, and report on Functional and Technical consultants, and closely manage critical client project deliverables to develop a path to issue resolution • Assign and manage activities based on client delivery requirements, call related issues, and/or training needs within the organization • Lead the business/management analysis work (direct the activities of assigned consultants who will be reviewing the clients current business processes and computer systems, define the new business processes to be implemented, and configure the systems to support the new business processes) • Manage the technical development work (direct the activities of consultants assigned to the development and maintenance; the design and development of interfaces and conversion programs to/from existing legacy; and general technical support in business systems analysis for our clients) • Oversee all training needs as required for AMS support stewards • Continuously look for ways to improve AMS processes, capabilities, and methodologies What We’re Looking For • A minimum of 8-10 years’ SAP experience • A minimum of 5 years of prior project management and systems implementation experience. • Experience managing help desks and working with Project Management (PM)/IT service management (ITSM) tools such as JIRA, ServiceNow, Zendesk, etc • Demonstrated ability in successfully leading a project team • Strong understanding of systems development lifecycle and system implementation methodologies • Excellent interpersonal, written and oral communication skills • Proven ability to work in a team environment • Ability to support a hybrid-working model at home and in the local office • Strong analytical skills and problem-solving skills and the ability to present and communicate findings and recommendations • 4-year degree in Computer Science, Information Systems, Engineering, or an equivalent discipline