Senior Software Engineer II

Primary Responsibilities:

• Test Planning and Execution: Develop, document, and execute comprehensive test strategies and plans for AI agents built using Google Conversational Agents. Conduct testing for IVR systems using Cyara to ensure robustness, reliability, and scalability. Perform end-to-end testing for conversational AI workflows, including intent recognition, context handling, and response accuracy
• UI Testing: Conduct User Interface (UI) testing to ensure the AI agent's front-end components are functioning seamlessly. Identify and troubleshoot UI design issues, including responsiveness and accessibility
• Automation Testing: Design, develop, and maintain automated test scripts for repetitive testing scenarios using tools like Selenium, Appium, or equivalent frameworks.Implement CI/CD pipelines for automated testing
• Performance Testing: Conduct load testing, stress testing, and performance benchmarking for AI and IVR systems. Collaborate with developers to optimize system performance
• Documentation and Reporting: Document test results, file bugs, and provide actionable feedback to the development team. Prepare detailed test reports, including quality metrics and KPIs
• Continuous Improvement: Stay updated with emerging trends and technologies in AI testing
• Recommend process improvements and testing strategies to enhance software quality
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field
• 5+ years of experience in software testing, with 2+ years focused on AI systems and IVR testing
• Proven experience in testing projects involving Google Dialogflow or other conversational AI platforms
• Proven ability to design, develop, and deploy AI-powered solutions using no-code, low-code, and advance platforms. Collaborate cross-functionally to identify opportunities for AI integration, translating business needs into scalable applications that enhance workflows and decision-making