Senior Software Engineer I

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

About Talkdesk

Talkdesk is leading a new era in customer experience with Customer Experience Automation (CXA)a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous,multi-agent AI orchestrationthat delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.

At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.

Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors likehealthcare,financial services,retail,utilities,travel, andgovernment. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.

Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.

Details for the SSE1:

Responsibilities:

• Influence a growing team while acting as a technical guide, being able to speak conceptually, document architecturally and be comfortable doing hands on coding as well
• Design scalable solutions using code to support business functions and product goals, knowing how to work in and around the limits of the platform
• Create and maintain product architecture diagrams, including system landscape, ERD, integration sequence flows, login flows, etc. of current state and future
• Communicate with product managers, cross functional development teams, network infrastructure, information security, data privacy & compliance and salesforce architects to ensure a cohesive technical strategy is designed and executed upon
• Support and maintain current apps, including the data model, coding best practices, user permissions, integrations with internal applications, security settings
• Hands on development experience using technologies such as cloud apps, cloud infra, APIs, Analytics and AI technologies
• Design and implement integrations between Talkdesk and external systems, using APIs, middleware tools, and custom development. Identify integration patterns, recommend integration technologies, and ensure data integrity and security

Requirements:

• 6+ years experience in Software Development, especially cloud apps

  (or whatever is the standard experience we request for this level)

• Strong back-end skills with OOP and cloud dbs
• Experience with microservices architecture, APIs, message brokers, Kubernetes/EKS or other container orchestrators
• Experience working with CI/CD
• Experience in Product development

• Plus: experience with Kotlin, Java, Spring Boot
• Plus: experience with Temporal (temporal.io)
• Plus: experience with cloud integrations

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)