Senior Software Engineer

Job Summary

We're looking for a Senior Software Engineer, ServiceNow to join our team. This role will be responsible for designing, building, and supporting scalable Strategic Portfolio Management (SPM) and Integrated Risk Management (IRM/GRC) solutions on the ServiceNow platform. You will work closely with Risk, Compliance, Audit, PMO, and IT leadership teams to deliver high-impact automation and visibility across governance and portfolio execution.

Responsibilities

Design & Development

• Design, configure and develop ServiceNow solutions with a strong emphasis on: Strategic Portfolio Management (Demand, Project, Resource, Financial, Portfolio), Integrated Risk Management (Risk, Policy & Compliance, Audit, BCM) using ServiceNow best practices

Platform Enhancements

• Drive continuous improvements across IRM and SPM applications to support enterprise risk posture, regulatory compliance, portfolio transparency, and investment governance

Solution Architecture

• Serve as the lead solution architect for ServiceNow SPM and IRM, owning end-to-end technical design, Define and govern data models, workflows, security standards across SPM and IRM. Drive platform scalability, performance and technical roadmap

Workflow & Automation

• Build and optimize workflows using Business Rules, Flow Designer, Script Includes, IntegrationHub, and custom applications to automate risk, audit, and portfolio processes

Integrations

• Design and support integrations with enterprise systems using REST/SOAP APIs, MID Servers, and IntegrationHub

Governance & Standards

• Ensure all solutions comply with platform governance, security controls, performance standards, and release management protocols

Incident, Problem & Change Support

• Act as an advanced escalation point (L3) for complex IRM and SPM issues, perform root cause analysis, and support production stability through the SDLC

Upgrades & Health Checks

• Support and lead ServiceNow upgrades, patches, and platform health checks to ensure long-term stability and scalability

Stakeholder Engagement & Communication

• Lead technical discussions, solution walkthroughs, demos, and workshops with PMO, GRC, Audit, Security, and leadership teams

Mentorship & Technical Leadership

• Review code, mentor junior developers, enforce standards, and promote platform engineering best practices

Documentation

• Maintain accurate technical documentation including design specs, data models, integrations, and operational support artifacts

Problem Solving & Critical Thinking

• Evaluate not only how to automate, but what should be automated to improve governance, reduce manual effort, and increase transparency

Qualifications

• 7+ years of hands-on ServiceNow development experience
• Direct, deep experience implementing and supporting: ServiceNow Strategic Portfolio Management (SPM); ServiceNow Integrated Risk Management (IRM / GRC)
• ServiceNow CIS - SPM (Required)
• ServiceNow CIS - IRM (Preferred)
• Experience working in regulated environments (SOX, ISO, SOC, PCI, or similar)
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
• Excellent communication skills with the ability to work across technical and business teams

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS (SPM & IRM)
• Experience with: Performance Analytics & Executive Dashboards, Service Portal / UI Builder, Agile, SAFe, or hybrid delivery models
• Cross-domain platform experience with: ITSM, ITOM, ITAM, SecOps, CMDB
• Experience working in global delivery models with distributed teams
• Prior experience modernizing or scaling enterprise GRC/SPM landscapes.