Senior Service Engineer

Providence Global Center

3 - 8 years

10 - 15 Lacs

hyderabad

Posted:3 hours ago| Platform:

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Skills Required

administration automation cad hipaa javascript data governance healthcare business rules html pwd

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Service Engineer

Role Overview:

We are seeking a
ServiceNow ITSM Developer
with strong expertise in
Service Portal and Catalog development
to support and enhance our healthcare IT service management capabilities
This role focuses on building intuitive user experiences, automating workflows, and ensuring efficient service delivery across clinical and administrative functions
Key Responsibilities:
Develop and customize
ServiceNow ITSM applications
, including Incident, Problem, Change, Request, and Knowledge Management
Design and implement
Service Portals
, leveraging widgets, UI pages, and client/server-side scripting for optimal user experience
Build and maintain
Service Catalogs
, including item design, workflows, and fulfillment automation
Collaborate with healthcare stakeholders to gather requirements and translate them into scalable ServiceNow solutions
Ensure compliance with healthcare standards (e
g
, HIPAA) and data governance policies
Troubleshoot and optimize performance of portal components and catalog workflows
Support integration of ITSM with other modules like CMDB, ITOM, and CSM
Qualifications:3
+ years of experience in ServiceNow development, with a focus on ITSM and Service Portal
Strong skills in
JavaScript, Glide APIs, UI Policies, Business Rules
, and
Flow Designer
Experience in healthcare IT environments or understanding of clinical workflows is preferred
ServiceNow certifications (CSA, CAD, CIS-ITSM) are a plus
Excellent problem-solving and communication skills
Preferred Skills:
Familiarity with
HTML/CSS
, AngularJS, or React for advanced portal customization
Experience with
ServiceNow Studio
,
App Engine
, and
Integration Hub
Understanding of ITIL processes and healthcare service delivery models

Contact our Integrity hotline also, read our Code of Conduct .

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