Senior Service Engineer

Providence Global Center

4 - 9 years

10 - 15 Lacs

hyderabad

Posted:20 hours ago| Platform:

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Skills Required

vmware automation gcp configuration management javascript healthcare jdbc sensors pwd python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Service Engineer

Role Overview:

We are seeking an experienced ServiceNow ITOM professional to lead and support the implementation, optimization, and maintenance of ServiceNow Discovery and Service Mapping processes
This role is critical for ensuring the accuracy and completeness of the Configuration Management Database (CMDB), enabling real-time visibility into infrastructure and service dependencies across hybrid environments
Key Responsibilities:CMDB Management:Design, implement, and maintain the Configuration Management Database (CMDB) aligned with the Common Service Data Model (CSDM)
Ensure CI data integrity, compliance, and governance
Perform regular audits and health checks on CMDB data
Discovery Service Mapping:Deploy and manage ServiceNow Discovery across on-premises and cloud environments (AWS, Azure, GCP, VMware)
Develop and optimize Discovery Patterns, Probes, and Sensors
Implement and maintain Service Mapping to visualize service dependencies and infrastructure relationships
Configure MID Servers and ensure secure communication across environments
Integration Automation:Integrate ServiceNow with external systems using REST, SOAP, JDBC, and other APIs
Automate discovery and mapping workflows using JavaScript, PowerShell, or Python
Maintain credentials and API integrations for cloud providers and enterprise systems
Collaboration Governance:Work with infrastructure, application, and security teams to ensure accurate CI population
Define and enforce CMDB governance policies
Provide training and support to internal teams on CMDB and ITOM best practices
Required Skills Experience:4+ years of hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, and CMDB
Strong understanding of enterprise infrastructure, including servers, databases, load balancers, and cloud-native components
Experience with cloud platforms (AWS, Azure, GCP) and containerized environments (Kubernetes, Docker)
Proficiency in scripting languages (JavaScript)
Familiarity with SNMP, SSH, WMI, REST, SOAP protocols
Solid grasp of CSDM and service dependency modeling
Preferred Certifications:ServiceNow Certified Implementation Specialist - DiscoveryServiceNow Certified Implementation Specialist

Contact our Integrity hotline also, read our Code of Conduct .

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