Senior Service Engineer

MSA Instruments is looking to hire Senior Service Engineers for its Business Development across different areas of Eastern India.

Responsibilities:

• Complete execution of service jobs on-site and achieve the highest customer satisfaction level.
• Engage with services in accordance with safety and standard procedures while adhering to schedules.
• Prepare detailed site visit reports and arrange sign off from the customer after completion of each job .
• Respond promptly to customer inquiries and complaints, escalating issues when needed and ensuring that appropriate corrective actions are implemented immediately .
• Always keep up to date on new services and products and maintain technical awareness of new technology.
• Maintain customer AMC/ARC updated records and complete the work as per contractual timelines.
• Generating service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios.
• Submit service related quotes, prepare costing sheets, negotiate with customers and respond to clarifications.

Technical Experience / Knowledge:

• Should possess technical knowledge to be able to deal with process instruments / gas detectors / automation products .
• Use the above technical knowledge / expertise to understand the products applications to recommend / quote the right type of product, based on customers requirement and also to service the products with issues.