Senior Service Desk Analyst

Job Description

OUR VALUES IN ACTION Care and Compassion Quality and Teamwork Dignity and Respect Openness, honesty and responsibility BORDERS GENERAL HOSPITAL, MELROSE IM&T – IT SERVICES SENIOR SERVICE DESK ANALYST WORKING HOURS 8.30-4.30(MON-THUR) 8.30-4.00 (FRI) We have an exciting opportunity for a Senior Service Desk Analyst within NHS Borders. We are looking for a highly motivated, proactive individual who is committed to achieving high quality customer service and continual service improvement. The Senior Service Desk Analyst will be the main contact for interaction with the Digital Operations technical teams. They will also be an escalation point for the Service Desk team ensuring consistency and quality is maintained with SLA & KPI targets met. The postholder will have a genuine passion for customer service and technology and will be able to demonstrate excellent communication skills. They will have the ability to work in a high-pressure environment whilst maintaining good team practices and following organisational values. Informal enquiries can be made to Kellie Black, Service Desk & Change Manager –kellie.black@nhs.scot or 01896 809308 PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early*** NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society. Show more Show less