nTech Workforce

Job Location: Bengaluru Contract Duration: 4-5-Months Shift Timings: 12pm to 9pm IST (With some understanding of flexibility) Job Summary The Communications and Public Relations Senior Associate is responsible for supporting both communication and PR priorities. This role involves managing and executing communications plans, creating content, building strong relationships with stakeholders, and handling public relations-related deliverables. The associate will work on developing and executing multi- channel strategies to inform, engage, and inspire stakeholders to align with firm strategies and business objectives Essential Duties: Internal communication Develop and execute a comprehensive communication plan ensuring brand consistency for the firm built from a thorough understanding of the firm’s priorities and audiences. Drive consistent messaging of our growth, talent experience, and opportunities through shareable content. Develop and execute plans in line with the communication strategy to build relevant, dynamic and visually captivating content. PR Monitor and share weekly/monthly reports that include notable media coverage featuring the firm, including Cision searches. Draft media coverage content for the firm’s Newsroom channel and corporate social channels and execute accordingly. Prepare and publish news releases on the company website and promote them on the Newsroom channel. Projects/task support Assist with project management of firmwide survey submissions to enhance the brand/reputation. Support project and tasks request from cross functional teams in web-based project management software. Analytics and reporting Track the content performance and continually identify improvement areas to improve communication processes, tools, and results. Stakeholder management Actively build relationships with team members and key stakeholders in the U.S. and India. EDUCATION/CERTIFICATIONS Required Bachelor’s degree in communications or marketing B.S. or B.A. in Communications, English, Journalism, or Public Relations TECHNICAL/SOFT SKILLS Required: Solid understanding of integrated marketing and communications framework and tactics Excellent written and verbal communication skills, with the ability to craft compelling content across formats and channels with strong social media capabilities. Strong analytical and problem-solving skills, with the ability to leverage data to make informed decisions Strong interpersonal and networking skills to effectively collaborate with internal and external stakeholders. Ability to manage multiple projects and prioritize tasks in a fast-paced environment with strong attention to detail. EXPERIENCE Required: 6-8 years of hands-on experience in communications and marketing leveraging digital media. Experience working in a matrix organization developing a communication strategy and driving engagement with internal and external stakeholders. A self-starter with a collaborative attitude, digital mindset, and strong analytical skills. LEADERSHIP SKILLS Required: Ability to work autonomously and exhibit a professional demeanour to internal and external clients Ability to manage and prioritize multiple requests from different sources Very strong organizational and time management skills

Job Title: Service Desk Analyst-Senior Job Location : Gachibowli, Serilingampally, Ranga Reedy, Hyderabad Mode of Work : Hybrid Mode, hence professionals local to Hyderabad would be preferred Job Duration : Contractual Offer for 6 Months Shift : Can be an afternoon/evening/night shift as need to support US-Based Clients Position Description A Managed IT Service Desk Technician, within the Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a Managed IT Service Desk Technician, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career. Profile : A Managed IT Service Desk Technician provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment. Job Duties and Responsibilities: Provide phone and email technical support for end-users to resolve any hardware or software issues Technicians will be in a phone queue answering calls from clients during peak hours Support and troubleshoot workstations, servers and network related issues Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients Monitor and troubleshoot client backups Escalate client issues through the proper channels Manage cases according to defined case impact and priority Maintain client security standards and confidentiality of information Clearly document support issues and all resolution steps in RSM’s ticketing system Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption Update cases and communicate with clients as required until issue is closed Qualifications : 1-2 years of experience working on a technical helpdesk, IT related role or equivalent network administration role. Preferred Qualifications : Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required Bachelor's degree (BA/BS) from an accredited 4-year school is a plus Experience with Office 365 Administration and associated workloads including Email and SharePoint Fundamental understanding of TCP/IP Networking Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with Apple Hardware and MAC OS X Experience with enterprise mobile devices Knowledge, Skills and Abilities: Highly customer focused with ability to provide consistently excellent customer service and professionalism Excellent written and verbal communication skills Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast-paced environment Must be able to manage individual workload Must be a strong team player Must possess strong sense of ownership with client relationships