Senior Service Consultant MOM/RMS

The Service Consultant is a crucial member of the Application Managed Services team responsible for supporting the production Oracle Retail application software. Your role involves troubleshooting issues, customizing existing software code, writing new code, testing modifications, and ensuring comprehensive documentation is maintained for software code related to OLR. Your primary responsibilities will include: - Providing on-call support to clients as required, even during non-business hours - Supporting and troubleshooting production client environments - Taking ownership of application issues and assisting in their resolution - Ensuring compliance with Oracle Retail and OLR development standards in all coding practices - Assisting in maintaining the OLR software development environment - Building and testing application enhancements and modifications - Adhering to all OLR policies, processes, and procedures - Documenting retail, Oracle Retail, and OLR specific practices and standards - Sharing knowledge through the submission of standard-compliant Knowledge articles for clients and internal knowledge sharing In addition to the essential duties, you should possess the following skills: - Professionalism in interactions with both internal and external customers, with excellent written and verbal communication skills - A demonstrated sense of urgency and commitment to exceptional customer service - Initiative, accuracy, efficiency, and attention to detail - Ability to manage multiple priorities and remain positive under pressure - Capability to maintain confidentiality regarding proprietary information - Strong problem-solving abilities and proactive issue resolution skills - Effective time management and adaptability to change in a complex organization - Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio) Qualifications required for this role include: - Bachelor's degree in Computer Science or a related field, or equivalent experience - Mandatory experience in Oracle RPM or ReIM modules - Mandatory proficiency in Eclipse Tool usage and Java packaging - Preferred experience in development and/or systems integration - Preferred background in the retail industry or associated IT field - Preferred experience with Oracle Retail software - ITIL V3 Foundation certificate is a plus This role offers an exciting opportunity to be part of a dynamic team supporting critical Oracle Retail applications and ensuring high standards of service delivery and customer satisfaction.,