The Service Consultant is a crucial member of the Application Managed Services team responsible for supporting the production Oracle Retail application software. Your role involves troubleshooting issues, customizing existing software code, writing new code, testing modifications, and ensuring comprehensive documentation is maintained for software code related to OLR. Your primary responsibilities will include: - Providing on-call support to clients as required, even during non-business hours - Supporting and troubleshooting production client environments - Taking ownership of application issues and assisting in their resolution - Ensuring compliance with Oracle Retail and OLR development standards in all coding practices - Assisting in maintaining the OLR software development environment - Building and testing application enhancements and modifications - Adhering to all OLR policies, processes, and procedures - Documenting retail, Oracle Retail, and OLR specific practices and standards - Sharing knowledge through the submission of standard-compliant Knowledge articles for clients and internal knowledge sharing In addition to the essential duties, you should possess the following skills: - Professionalism in interactions with both internal and external customers, with excellent written and verbal communication skills - A demonstrated sense of urgency and commitment to exceptional customer service - Initiative, accuracy, efficiency, and attention to detail - Ability to manage multiple priorities and remain positive under pressure - Capability to maintain confidentiality regarding proprietary information - Strong problem-solving abilities and proactive issue resolution skills - Effective time management and adaptability to change in a complex organization - Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio) Qualifications required for this role include: - Bachelor's degree in Computer Science or a related field, or equivalent experience - Mandatory experience in Oracle RPM or ReIM modules - Mandatory proficiency in Eclipse Tool usage and Java packaging - Preferred experience in development and/or systems integration - Preferred background in the retail industry or associated IT field - Preferred experience with Oracle Retail software - ITIL V3 Foundation certificate is a plus This role offers an exciting opportunity to be part of a dynamic team supporting critical Oracle Retail applications and ensuring high standards of service delivery and customer satisfaction.,
Job Overview: We are looking for a highly skilled Xstore L2/L3 Support Specialist to join our dynamic L2/L3 support team. This position is ideal for someone with experience in managing and troubleshooting Xstore POS systems and providing efficient support to end-users. As an Xstore Support Specialist, you will be responsible for diagnosing/analyzing and resolving complex system issues, ensuring system uptime, and contributing to the overall optimization of retail operations. Also, should have been involved in 1 or 2 implementations in the past. Key Responsibilities: Troubleshoot Xstore POS Issues: Provide technical support for Xstore POS systems (both L2 and L3 levels) to resolve system issues related to transactions, integration with backend systems, or hardware malfunctions. System Configuration & Maintenance: Assist in the configuration and maintenance of Xstore systems, including setup, upgrades, and patches. Incident Management: Handle escalated technical incidents (L2/L3) related to the POS systems, ensuring timely resolution while maintaining service level agreements (SLAs). Root Cause Analysis: Identify and diagnose the root causes of issues impacting Xstore operations, providing solutions that prevent recurrence. Collaboration: Work closely with internal teams (network, infrastructure, development) and third-party vendors to ensure seamless POS system operations. User Training and Documentation: Develop and maintain user guides, knowledge base articles, and conduct training sessions for store associates on the proper use of Xstore POS. Performance Monitoring: Monitor system performance, generate reports, and proactively address any performance degradation or technical issues. Upgrades and Patches: Assist in the planning and execution of Xstore POS software upgrades and patches to ensure systems are always up-to-date and secure. Support Documentation: Maintain detailed records of troubleshooting efforts, issue resolutions, and changes made to the system. Required Skills and Qualifications: Experience: 2 to 4 years of hands-on experience in providing technical support for Xstore POS systems or similar retail systems. Technical Expertise: Strong understanding of Xstore POS application architecture, system integrations (e.g., with MFCS, CRM, ORCE, OMS, and OROB), and basic hardware troubleshooting. Java & Frameworks: Good knowledge of Java/J2EE and frameworks like Spring and Hibernate, with the ability to troubleshoot and enhance backend services. Problem-Solving: Excellent problem-solving skills with the ability to analyze complex technical issues and develop effective solutions. Communication Skills: Strong verbal and written communication skills, with the ability to communicate technical issues to non-technical users. Retail Knowledge: Experience working within a retail environment or understanding retail workflows is highly preferred. Database Skills: Familiarity with databases (SQL, Oracle) to assist in troubleshooting and query analysis. Tools & Platforms: Experience with ticketing systems (JIRA), remote desktop tools, and system monitoring tools. Operating Systems: Strong working knowledge of Windows Server, Linux, or similar server environments.
Key Responsibilities: Providing Support and Implementing business processes in Oracle RPAS SAAS solution Working with product and architecture team to build world class IT solutions supporting the merchandising processes of the Project. Demonstrate subject matter expert for certain functions/processes/tools Delivering and ensuring functionality of the developed solutions Collaboration across multiple environment and interactions with peers and customers across different geographies. Business analysis Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations. Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations. Requirements Defines and manages scoping, requirements definition and prioritization activities for small- scale changes and assists with more complex change initiatives. Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements. Prioritize requirements and documents traceability to source. Review requirements for errors and omissions. Investigate, manage and apply authorized requests for changes to base-lined requirements, in line with change management policy. Requisite Education and Experience / Minimum Qualifications: Proficient spoken and written command of English BTech/BE in any Specialization. Knowledge on all Oracle Retail Predictive Application Server solutions. Technical expertise in Unix, PL/SQL, Shell Scripting. Knowledge of integrations between source-RPAS-destinations, also "RETL" program Experience in Advanced JAVA, RPAS SAAS, Unix, Shell Scripting. Well aware of HTTP and SSL and setting up OBIEE connection with SSL. 2+ years of experience in relevant area Understanding of different culture Participated in projects with people from other functions/markets Good to have any Additional skill like – Exposure to Cloud application and setup Oracle RMS Batch monitoring applications like Appworx or Automic or POM
As a Development Consultant (XStore), your role involves providing software technical product knowledge and retail industry expertise to support the enhancement of Stores projects, particularly focusing on XStore/Micros/Stores functions. Key Responsibilities: - Review information systems to identify infrastructure solutions - Design and implement applications and enhancements using JAVA code - Maintain and update applications based on client requests - Define and implement regression test suites - Analyze and define client requirements for data conversion, interface, and application enhancements - Translate business needs into technical solutions - Monitor systems support and development in a Micros environment - Mentor consultants and contribute to application enhancements - Assist in resolving application issues and supporting the production environment - Define implementation and integration options - Perform assessments prior to system go-live - Provide knowledge transfer to third-party vendors related to Oracle Retail and OLR applications Qualifications Required: - Bachelor's degree in computer science or related field OR 3+ years of relevant experience - Previous experience with Micros/Stores/POS implementation - 2+ years of development and/or systems integration experience preferred - 2+ years in the Retail industry or a related field preferred - Prior consulting experience is a plus Please note the additional details of the company were not provided in the job description.,
Technical Infrastructure Consultant is responsible to utilize knowledge of network, hardware system, and database administration to ensure appropriate installation, configuration, and operations of Oracle Retail application software and underlying infrastructure components for OLR and its clients. Essential Duties and Responsibilities: Frequently update and maintain Oracle RDBMS instances for both OLR and its clients Frequently perform installation, maintenance and configuration of Oracle Retail application database instances Continually assist in defining and ensuring adherence to both Oracle Retail and OLR database standards Regularly assist in creation and update of Oracle database objects for both OLR and its clients Occasionally analyze database and hardware sizing and capacity planning for OLR clients Occasionally assist project teams in defining software functionality and performing appropriate modifications and enhancements Occasionally assist project teams in customer infrastructure migrations and upgrades Facilitate the logging, reporting, and resolution of application and infrastructure issues infrequently Assist in maintaining the OLR software development environment as needed Frequently perform knowledge transfer to client personnel and 3rd party vendors especially related to Oracle Retail and OLR applications and requirements Frequently support and troubleshoot OLR and client environments Occasionally provide on-call support as needed during non-business hours for both OLR and its client base Intermittently assist in performing go-live assessments to determine readiness of Oracle Retail systems as well as client and support teams Bachelors degree in a Computer Science or related field 3-4.5 years of experience 3.5+years System Administration and/or Oracle Database Administration required Mandatory: - Oracle DBA - Linux administration - Fusion Middleware / WebLogic
As a Technical Infrastructure Consultant, your role involves utilizing your knowledge of network, hardware systems, and database administration to ensure the appropriate installation, configuration, and operation of Oracle Retail application software and underlying infrastructure components for OLR and its clients. **Key Responsibilities:** - **Frequently update and maintain Oracle RDBMS instances for both OLR and its clients** - **Frequently perform installation, maintenance, and configuration of Oracle Retail application database instances** - **Continually assist in defining and ensuring adherence to both Oracle Retail and OLR database standards** - **Regularly assist in the creation and update of Oracle database objects for both OLR and its clients** - **Occasionally analyze database and hardware sizing and capacity planning for OLR clients** - **Occasionally assist project teams in defining software functionality and performing appropriate modifications and enhancements** - **Occasionally assist project teams in customer infrastructure migrations and upgrades** - **Facilitate the logging, reporting, and resolution of application and infrastructure issues infrequently** - **Assist in maintaining the OLR software development environment as needed** - **Frequently perform knowledge transfer to client personnel and 3rd party vendors especially related to Oracle Retail and OLR applications and requirements** - **Frequently support and troubleshoot OLR and client environments** - **Occasionally provide on-call support as needed during non-business hours for both OLR and its client base** - **Intermittently assist in performing go-live assessments to determine readiness of Oracle Retail systems as well as client and support teams** **Qualifications Required:** - Bachelor's degree in Computer Science or related field - 3-4.5 years of experience - 3.5+ years of System Administration and/or Oracle Database Administration required - Mandatory skills: Oracle DBA, Linux administration, Fusion Middleware / WebLogic This job requires a strong foundation in system administration, database management, and Oracle Retail application software. Your expertise will be crucial in ensuring the smooth operation and maintenance of infrastructure components for OLR and its clients.,