Senior Service Advisor

Core Responsibilities of a Service Advisor:

• Customer Interaction & Intake:
• Greet customers and listen to their vehicle concerns.
• Document customer issues clearly and thoroughly.
• Gather vehicle information (VIN, mileage, service history, etc.).
• Create repair orders (ROs) in the system.
• Diagnosis Coordination:
• Communicate customer concerns to technicians accurately.
• Follow up with technicians to get diagnostic results.
• Ensure that all issues reported by the customer are properly addressed.
• Estimates & Approvals:
• Prepare repair cost estimates, including labor, parts, and taxes.
• Get approval from the customer before performing any work.
• Explain repairs, timelines, and costs to customers clearly and professionally.
• Repair Process Oversight:
• Monitor the status of vehicle repairs.
• Communicate delays, issues, or additional repairs as needed.
• Coordinate with parts department to ensure timely delivery of components.
• Vehicle Delivery:
• Review completed work with technicians and quality-check if necessary.
• Explain the repairs and final invoice to the customer.
• Ensure customer satisfaction before handing back the vehicle.
• Administrative Duties:
• Process payments and invoices.
• Schedule future maintenance appointments.
• Maintain accurate records of repairs and customer interactions.
• Customer Satisfaction & Retention:
• Handle complaints or concerns tactfully and escalate when needed.
• Build long-term relationships with customers.
• Encourage service loyalty through follow-ups and reminders.

Key Skills Required:

• Strong communication and interpersonal skills
• Good technical understanding of vehicles
• Attention to detail and organizational ability
• Customer service focus
• Problem-solving and negotiation
• Time management and multitasking
• Familiarity with service software (like DMS etc.)

Daily Workflow (Simplified):

• Morning: Check appointments, open shop, greet early customers.
• Midday: Coordinate ongoing repairs, call customers for approvals.
• Afternoon: Review completed vehicles, handle pick-ups, resolve complaints.
• Evening: Close out repair orders, finalize paperwork, prep for next day.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you hold any degree of Diploma or ITI in Automobile ?
• Are you willing to work for atleast 3years ?

Experience:

• service advisor: 5 years (Required)

Language:

• Hindi, Bengali, English, Nepali (Required)

Work Location: In person