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Merkle Science
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Senior Salesforce Admin

Job Expired: This job listing has expired.

Senior Salesforce Admin

Merkle Science

5 - 9 years

6 - 10 Lacs

Bengaluru

Posted:5 months ago| Platform:

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Skills Required

Salesforce Administrator Analytical Cloud Agile Application development Customer service Management ITIL license management Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Responsibilities

You will be administrating the Salesforce implementation to support a global user base

Offer L2 support for the Salesforce platform

Support user queries and Training about new functionalities launched every month by development team .

Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings

Manage the data migrations and data loading request for Salesforce

Support of the Salesforce integration with other applications and downstream systems

Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development .

Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports .

Stay up-to-date with new Salesforce releases and evaluate new features for implementation.

Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog

Establishing best practices, maintaining documentation and suggesting improvements - as our in-house expert, well trust you to bring ideas on developments and new ways of working!

Requirements

5+ years of experience as a Salesforce Administrator

Experience working within a large, global organisation is preferred

Experience working in a Scrum/Agile environment

Experience working with CI/CD process

Driven to succeed with the ability to creatively problem solve

N egotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills.

Strong analytical, planning, and organisational skills.

Self-motivated and able to work under initiative within a team environment, with the ability to work autonomousl y .

Positive, empathetic, and professional manner .

Certified Salesforce Administrator .

Experience with Lightning and Salesforce A pp development .

Experience with creation and management of Flows.

Sales Cloud certification is essential .

Desirable to have ITIL Foundation certificate or experience.

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