Senior Sales Executive

Epoch Elder Care

2 - 4 years

2 - 4 Lacs

gurugram

Posted:1 hour ago| Platform:

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Skills Required

sales sales and marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive Customer Care Executive to manage IVR calls, handle customer enquiries, update the CRM, and coordinate viewings and appointments. The ideal candidate is organized, courteous, tech-savvy and comfortable communicating via phone, email and WhatsApp.

Key Responsibilities

Manage incoming IVR calls and ensure accurate, timely routing to the correct team.
Respond to customer queries over the phone with professionalism and clarity.
Update and maintain customer records, leads and interaction notes in the CRM.
Proactively follow up to confirm appointments and resolve last-minute queries.
Schedule and coordinate facility viewings; share necessary details with customers and team members.
Send personalized introduction messages and follow-ups via email and WhatsApp.

Essential Skills & Attributes

Excellent verbal and written communication skills.
Comfortable using IVR systems, CRMs and messaging platforms.
Strong attention to detail and good data-entry accuracy.
Empathetic listener, customer-focused and service-oriented.
Ability to multitask and manage time effectively under pressure.

Preferred Qualifications

2 to 4 years experience in customer service, tele calling, or front-office roles.
Experience with CRM tools (e.g., Zoho, HubSpot, Salesforce) is a plus.
Basic computer skills (MS Office / Google Workspace).

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