maharashtra
INR 7e-05 - 9e-05 Lacs P.A.
On-site
Full Time
As a Senior Client Service Executive, you will play a crucial role in collaborating with various departments to ensure timely delivery of customer needs. Your key focus will be on Collaboration, Coordination, and Customer Satisfaction. Your responsibilities will include handling workflow and managing projects independently, accurately briefing the team on client requirements, ensuring timely deliverables, and maintaining trackers and reports for client interactions. You will be interacting with clients to build strong relationships, understanding their briefs, and coordinating with the design team to meet client expectations. Collaboration with different departments such as Content Writing, Design, and SEO teams is essential to address client needs effectively. Regular updates to higher management and clients on project progress, scheduled deliverables, and managing client meetings will be part of your daily tasks. Strong follow-up with clients and internal teams, developing effective communication channels, and collecting client testimonials are also key responsibilities. To excel in this role, you should hold a Bachelor's degree in Marketing, Mass Media, Digital Marketing, or a related field with 2 to 3 years of experience. Your skills should include being energetic, driven, and focused on providing top-notch service, excellent time management, problem-solving abilities, and strong communication skills. Proficiency in Hindi and English is preferred, and prior team handling experience would be a plus. Your ability to work well under pressure, prioritize tasks, and self-manage your workload will be essential for success in this role.,
maharashtra
INR Not disclosed
On-site
Full Time
As a Brand Manager at The 4P Solutions, you will play a crucial role in collaborating with various departments to ensure timely delivery and exceptional customer satisfaction. Your primary focus will be on handling workflow, managing projects independently, and accurately briefing the team on client requirements. You will work closely with the Content team, Design Team, BD Team, Social Media team, and SEO team to address client needs effectively. Your responsibilities will include interacting with clients, understanding their briefs, and coordinating with the design team to meet their expectations. You will be responsible for maintaining trackers, updating reports for client interactions, and ensuring timely deliverables. Additionally, you will play a key role in developing strong relationships with clients, providing regular updates on project progress, and managing client meetings. In the sales aspect of the role, you will identify new business opportunities, encourage revenue growth by upselling and cross-selling services to existing clients, and send invoices to clients promptly. You will also be involved in researching competition, developing client service protocols, and resolving complex client issues professionally. The ideal candidate for this position should be energetic, driven, and committed to delivering exceptional service experiences to clients. Strong time management, organizational, and problem-solving skills are essential. Excellent communication skills, both written and verbal, along with good business acumen and analytical abilities, will be key to success in this role. While team handling experience is a plus, it is not mandatory. Join us at The 4P Solutions for the opportunity to lead a talented team, work in a dynamic and collaborative environment, and grow professionally while engaging with a diverse client base. If you are passionate about making an impact in the digital world and thrive in a fast-paced, client-focused role, we want to hear from you.,
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