Senior Reservation Manager

We are hiring Senior-level Reservation Manager for our Luxury Resort in Wayanad.

Responsibilities:

Reservation Management:

• Handle all aspects of reservation inquiries, including phone calls, emails, and online booking platforms across properties.
• Ensure accuracy and efficiency in processing reservations, modifications, and cancellations.
• Maintain up-to-date knowledge of room availability, rates, and resort amenities.
• Coordinate with various departments to fulfill guest requests and preferences.

Guest Communication:

• Provide personalized assistance to guests, offering recommendations and information about resort services, activities, and local attractions.
• Respond promptly to guest inquiries and resolve any issues or concerns to ensure a positive experience.
• Communicate effectively with guests before, during, and after their stay to enhance satisfaction and loyalty.

OTA Platforms Management:

• Manage relationships with online travel agencies (OTAs) and third-party booking platforms.
• Monitor OTA listings to ensure accuracy of information, rates, and availability.
• Implement strategies to optimize OTA bookings and maximize revenue opportunities.

Sales and Marketing:

• Analyze booking trends, market demand, and competitor pricing to develop pricing strategies and promotions.
• Identify opportunities to upsell rooms, packages, and resort amenities to enhance revenue.
• Collaborate with the sales and marketing team to develop promotional campaigns and drive direct bookings.

Requirements and skills:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• 5 plus years of experience preferred. Proven experience in reservation or sales and marketing.
• Strong communication skills with the ability to interact effectively with guests, staff, and external partners.
• Proficiency in reservation management software and online booking platforms.
• Excellent organizational and multitasking abilities, with keen attention to detail.
• Sales-oriented mindset with the ability to identify revenue opportunities and drive sales.
• Fluency in English language, Hindi, Telegu, Kannada, Malayalam

Food and Accommodation will be provided

Call employer: 8075855587

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Reservation: 5 years (Required)

Language:

• English (Required)
• Kannada (Preferred)

Work Location: In person