Senior Relationship Manager - Commercial Banking

Job Requirements

Role/ Job Title:

Senior Relationship Manager-Commercial Banking

Business:

Wholesale Banking

Function/ Department:

Commercial Banking

Job Purpose

Own end?to?end acquisition and relationship management of mid?corporate clients to deliver sustainable revenue and book growth across assets and liabilities, with a strong focus on new?to?bank (NTB) acquisition and activation and on cross?sell of transaction banking products e.g., Cash Management Services (CMS), Trade Servicesand treasury/FX solutions, while maintaining portfolio quality, ensuring compliance with risk policies, and orchestrating seamless service through cross?functional collaboration

Roles & Responsibilities

1. Business Development:

• Acquire new mid-corporate clients and onboard them successfully
• Achieve targets for fund-based and non-fund-based products, such as working capital loans, term loans, and trade finance
• Cross-sell products like treasury services, cash management services, forex services, salary accounts, etc.
• Revenue Generation:
• Meet income targets from interest and fee-based products for both assets and liabilities
• Focus on increasing wallet share by offering customized solutions to clients
• Client Relationship Management:
• Build and maintain strong relationships with key decision-makers in client organizations
• Ensure high client satisfaction scores through regular engagement and prompt issue resolution
• Risk Management:
• Monitor the creditworthiness of clients and ensure compliance with the bank's risk policies
• Minimize non-performing assets (NPAs) by maintaining a healthy portfolio
• Ensure CAM preparation for NTB as well as for ETB renewals and covenant monitoring for existing contracts
• Team Collaboration:
• Work closely with product teams (e.g., treasury services, cash management services, forex services) to meet client needs
• Coordinate with credit and operations teams for seamless service delivery
  

Secondary Responsibilities

Maintain CRM hygiene: log calls/opportunities, update next actions, and keep KYC/periodic reviews currentProvide market intelligence on sectors/competitors/pricing; contribute to AOP planning and campaignsPrepare MIS/portfolio analytics (utilization, profitability, cross?sell ratios) and present in governance forumsSupport audits and compliance reviews; close observations within agreed timelinesRepresent the bank at client events, trade bodies, and webinars; build brand visibilityAct as back?up RM for selected accounts to ensure continuity of service

Qualifications

Graduate - B.Tech/B.Com/BA/BScPost Graduate - MBA/PGDM or Postgraduate / CA/ICWA (treated as PG?equivalent for this role)

Years Of Experience

8-12 years of relevant experience in pvt or public sector bank