Senior Quality Assurance and E-File Analyst

Independently, the candidate must be able to analyze and resolve complex tax software problems, document software deficiencies and understand the business/customer requirements.

About the Role:

• Candidate Should be working on the Quality Assurance of Go system product in terms of QA.
• Should be working on the testing of Forms and post issues in the issue tracker and should review the work done by Associate Analyst or Analyst
• Should follow up with the developers and see that the issue is resolved in a timely manner and also mentor the Associate Analyst or Analyst
• Should retest the issues and close them accordingly. Also should review the issues posted by Team members as assigned.
• Should work on testing the MTB s and post issues accordingly on each release.
• Should test assigned states thoroughly within the timelines and make sure to maintain the quality percentage.
• Should keep up to date with the knowledge on testing by regularly going through with the state given instructions and product changes.
• Should be able to give cross product training and new hire trainings.
• Should be able to take the ownership of the work given and make sure all the issues are posted.

About You:

• Should be able to create their own scenarios for testing the product and save them for future references.

• Should be able to effectively utilize the down time and complete the eLearning courses and all other mandatory courses. Apart from this, should conduct or assist Team Lead in conducting trainings/Team building activities.
• Should participate in Team building activities and should work on process improvements.
• Should be a good team player and assist the Team and Team leader wherever required.
• Should be able to learn and work with quality on the adhoc projects assignments. Need to work on analyzing the adhoc projects and assist AL/TL in managing the same.
• Candidate should be able to use all the testing techniques to maintain the quality of issues posted in the issue tracker. Should share the new testing techniques with the Team.
• Candidate should be able to analyze the data in the locators/scenarios to test the software for correct tax calculations.
• Must be independently able to analyze and resolve complex tax software problems , document software deficiencies and understand the business/customer requirements.
• Candidate would be working on support to US developers on Support calls by assisting on heat cases.
• Should be able to do the critical regression (MTB s) before/after each release to the clients in the production.
• Should be able to contact states/developers to get the proper information for the software development.
• Need to test the software on various releases in maintenance and production phases.
• Should be able to work in pressure-oriented atmosphere and multi-tasking.
• Should be able to meet the deadlines given and simultaneously report to Team lead.
• Should have strong communication skills, knowledge on compliance return preparation and reviewing the testing is needed
• Should help the Team Lead in managing the projects by tracking the issues, reviewing and guiding the team members in an appropriate way.