Senior QA Technical Lead

Servicemax

5 - 7 years

12 - 17 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

PLM TPM Product quality Manager Quality Assurance Simulation HP data protector software quality Engineering Design Technical support Product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor daily incoming customer bugs, do necessary QA investigation within a specific time, then either send it ahead to Development or resolve it directly.
QA Investigation involves:
To check the reported issue is reproducible. Provide simplified data wherever possible with precise analysis/observations and the steps to wit the issue on latest software builds.
Identify regression builds and if possible search the submission/s causing the change in behavior, if any.
Find out if it is working as per design and provide suitable alternate workflows/workarounds to unblock customer work as soon as possible.
Also try to unearth if it is data corruption or wants further investigation by development and transfer it to Development team.
Generate profiling data using available methods for Performance issues to support speedier development investigations.
If a change in design or new enhancement is requested by customer then collaborate with Product Managers seeking their opinion and resolve the issue as such.
Collaborate with SME s (QA, Dev, TPM) in cases where their expertise is required.
Collaborate with Technical Support teams to send and receive feedback on customer bugs.

Must have Skills:

Bachelor s Degree in Mechanical or Production Engineering.
Min. 5 to 7 years of Industry experience in CAD Design using Creo or equivalent experience in testing of Creo/Windchill.
High degree of expertise in Creo, especially in areas of Creo-Windchill Interaction, 2D/3D Interface (Import/Export), Manufacturing, Simulation.
Exposure to any other Industry leading PLM/CAD/CAM/CAE software s would be an added advantage.
Good communication skills to collaborate with multiple teams located globally.
Future ready, ability to quickly learn new enhancements in Product and upgrade knowledge and skills around it from time to time.
Acumen to evolve and improve processes as per the need of time.

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