Senior Program Manager, Quality & Training, Mapping Operations

You will:

• Act as a subject matter expert on Quality & Training, and maintain the end-to-end Quality Assurance (QA) framework, including performance metrics, and quality standards aligned with key business objectives.


• Systematically analyze QA data to identify trends, root causes of performance gaps, and opportunities for improvement.


• Partner with cross-functional teams on critical workflows and help achieve a high bar on Quality


• Conduct regular training needs assessments in partnership with our vendor teams, to identify knowledge and skill gaps.


• Lead the design and development of comprehensive training programs, including new hire onboarding. Leverage existing in-house teams to create engaging and effective training content across various formats.


• Create and manage a robust feedback loop where insights from the quality program directly inform the training curriculum, and the effectiveness of training is measured by subsequent quality performance.

You have:

• Bachelors Degree in technical or business discipline


• Overall 12+ years of work experience managing large-scale and dynamic programs/ projects


• 6+ years of experience leading the Quality and/ or Training charters in a scaled operations set up


• 3+ years of people management experience


• Proven collaboration and communications skills working with globally distributed teams and multiple stakeholders


• Excellent data analysis skills, ability to derive insights and tell a story with data

We prefer:

• MBA preferred


• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment


• Proven experience designing and implementing successful QA frameworks from the ground up


• Strong understanding of adult learning theories and instructional design principles