Senior Process Executive / Subject Matter Expert

Job Profile: Underwriter Personal Lines

• Obtains agency, district, and market information from published sources, company data bases, and partnerships with sales, claims, agency and portfolio to perform underwriting analysis and identify business trends and opportunities for profitable growth
• Reviews individual risks for acceptability and handles those within authority based on company underwriting guidelines and standards. Uses critical thinking and understanding of the market and underwriting best practices to assess the total risk proposition and alternatives for acceptability. May analyze issues related to rules performance through automated systems.
• Completes assigned underwriting transactions and tasks within established time and service standards. Strives to complete all transactions in a first time final mode.
• Makes decisions to accept, modify or decline personal lines business based on underwriting analysis, best practices and judgment. Determines the proper classification of risks to ensure the matching of price and product to the customer.
• Plans completion of assignments to meet agreed upon timelines and service level agreements.
• Consults with agents and collaborates with internal partners regarding underwriting decisions. Uses underwriting curiosity to recommend additional products, coverages and discounts to ensure the agency and customer receive maximum value and adequate coverage. May consult regarding risk mitigation strategies.
• Communicates underwriting decisions to agencies and internal departments. Provides clear communication of rationale for decisions and options. Chooses most effective communication method based on issue, situation and audience.
• Strengthens agency relationships through regular contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities. May participate in the management of agency performance as part of the underwriting team.
• Responds to requests from agents and underwriting staff with resolution within established time and service standards. May handle escalated customer service issues based on authority level. Routes issues outside of authority level to appropriate individuals.
• Participates in training classes, department and company meetings.

Typical Skills and Experiences:

Valid PAN Number - _____________________(Why PAN Required > Mandatory to Process Candidature & Find Duplicity in Internal PAN Validation Process and also to initiate a screening call

Please reach out in case of any queries.

Sonali Chattopadhyay I Associate People Success