Gold Appraiser

Role & responsibilities

Must be able to identify quality & purity of Gold in any form

by manual process.

• Calculation of Gold valuation pledged by customer.
• Should be able to maintain accounting process, records and

handling cash in the branch for Gold Loan transactions.

• Provide excellent customer service and to promote customer

centricity in the organization by improving customer service

experience and engaging with customers.

• Have understanding of IIFL Gold loan business and schemes.
• Keeping the existing customers updated with their existing

account details.

• Ensure daily door to door & shop to shop marketing.
• Focus on marketing activities to ensure that IIFL brand is

known in the targeted catchment area of atleast 5 square

kilometres radius for enhancing walk-ins resulting in

business.

• Proactively participate in business development and

recovery of overdue loans

• To take upon themselves additional responsibilities / duties

of other staff members if and when office exigencies require

• Should be able to maintain accounting process, records and

handling cash in the branch for Gold Loan transactions

• Adherence to the administrative processes, norms, policies

& discipline of the organization is a must

• Should be able to solve the queries of the customers as well

as handling the customers in a cooperative & efficient way.

Job Specification

Preferred candidate profile

• Atleast 1-year experience of gold valuation or customer

service in BFSI sector

• Highly organized and able to handle multiple tasks
• Strong communication skill
• Organized, self-motivated, dynamic and goal oriented