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Cognizant
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Senior Process Executive

Senior Process Executive

Cognizant

0 - 5 years

2 - 5 Lacs

hyderabad bengaluru

Posted:1 day ago| Platform:

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Skills Required

customer support excellent communication in english international voice process excellent verbal and written communication skills customer service google adwords digital marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Process

Technical Solutions Workflow for Google is an implementation process helping advertisers to A. Get more calls to their business, B. Increase visits to their store, C. Drive people to their website. The team located in Krakow will help the customer implement tags and track conversions. It is an inbound call process with 100+ agents supporting customers throughout Europe in 11 languages.

Eligibility Criteria

Required

Advanced English both written and verbal (C1 level) at business comm level + 1 EU Language
Excellent knowledge of Google products: Google Ads, Analytics, Shopping, GTM
Ability to troubleshoot any complex case with the advertiser
Programming Languages: CSS, JavaScript, HTML
Grade only P, PA can apply

Preferred

SQL preferred and other languages a plus
Ability to design and create process improving tools & guidelines
Good Understanding of Workflow Processes for S&T
Ability to conduct training sessions
Ability to learn new technologies to develop skills if needed

Roles & Responsibilities

Required interaction with customers (internal / external) to meet process deliverables
Creating medium/complex design concepts for presentations/print/web/Rich media for the client/customer
Provide (external / internal) trainings & calibration meetings with market teams
Provide information, educate customers, troubleshoot, probe and fix issues
Follow up on Waiting/Open issues, feedback and coaching
Contribute to and participate proactively in knowledge sharing sessions
Conduct refresher training
Collate team performance data for reporting purposes as and when requested by Process and Team Lead
Provide coaching and feedback for improvement
Review escalation to provide technical feedbacks.

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Senior Process Executive