Senior Process Associate

Ghrs Training

2 - 6 years

2 - 6 Lacs

Hyderabad Telangana India

Posted:8 hours ago| Platform: Foundit logo

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Skills Required

Technical Support International Voice Office 365 (O365) WindowsOS Microsoft Applications Communication Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Ghrs Training

Key Responsibilities:

Provide advanced technical support to international customers over the phone, resolving complex issues efficiently.
Troubleshoot and resolve problems related to
Office 365 (O365)
,
Windows Operating Systems (WindowsOS)
, and various
Microsoft applications
.
Act as an escalation point for junior associates, guiding them through challenging technical problems.
Document all support interactions and resolutions accurately and thoroughly.
Collaborate with other support tiers and teams to ensure timely and effective problem resolution.
Maintain a high level of customer satisfaction through professional and empathetic communication.

About You:

You have a minimum of
2 years of experience in Technical Support with international voice
exposure.
You possess strong skills in
Office 365 (O365)
,
WindowsOS
, and various
Microsoft applications
.
You have
excellent communication skills
in English, with clarity and professionalism.

Education:

UG:
Any Graduate, B.Com in Any Specialization, BCA in Any Specialization, or B.Tech/B.E. in Any Specialization.

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