Senior Peer Review Systems Associate

JOB PURPOSE

As a member of the Global Peer Review Team based in our Delhi and Dehradun offices, you play a vital role in ensuring the efficient operation of peer review systems for Sage journals. This position involves close collaboration with global peer review and research pillar staff to deliver system support and training to internal and external users. You will assist editors and administrators with system training, fulfill administrative requests, and support the configuration of peer review sites under moderate supervision.

KEY RESPONSIBILITIES

Your responsibilities include, but are not limited to:

KEY ACCOUNTABILITIES

SUPPORTIVE TEAM MEMBER

SKILLS, QUALIFICATIONS & EXPERIENCE

• Education: Bachelor’s Degree.
• Experience: 2–4 years in journal publishing.
• Strong communication and collaboration skills.
• Knowledge of Sage’s peer review systems, particularly Scholar One, is desirable.
• Familiarity with Helpdesk tool like (for example: Freshdesk, Halo etc.) and ability to develop proficiency in its use is desirable.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Commitment to delivering high-quality customer support.
• Adaptability and willingness to learn and grow within the role.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.