Senior Operations Officer

As an Ops Sup Analyst 2 at our company, your role involves providing operations support services such as record/documentation maintenance, account maintenance, and serving as a liaison between operations staff and clients. Your main objective is to offer day-to-day operations support in alignment with Citi's operations support infrastructure and processes. **Responsibilities:** - Update help content for Knowledge Hub end users to assist with client inquiries - Execute assigned work, including annual review certification and change requests - Act as a liaison to the business for work assignments, asking fact-finding questions and assisting with content approval - Conduct needs assessment and update or develop content solutions based on business requirements - Research and provide solutions to inquiries on help content and other business-related open items - Monitor work progression to ensure completion of assignments by requested due date - Ensure consistent application of team process controls Fulfilling the clients" needs while delivering an exceptional client experience is essential, and it will be measured by specific metrics. You should appropriately assess risk in business decisions, with a focus on safeguarding Citigroup, its clients, and assets by ensuring compliance with laws and regulations, adhering to policies, and applying ethical judgment in personal behavior and business practices. **Qualifications:** - 4-6 years of relevant experience - Proficiency in Microsoft Office - Ability to work under pressure and manage deadlines or unexpected changes - Self-motivated and detail-oriented - Strong organization and time management skills - Demonstrated problem-solving and decision-making abilities - Clear and concise written and verbal communication skills **Education:** - Bachelor's degree/University degree or equivalent experience This job description offers a summary of the work performed. Additional job-related duties may be assigned as necessary.,