Senior Operations Officer

Role Overview: As an Ops Sup Analyst 2 at our company, you will be responsible for providing operations support services, such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. Your main objective will be to offer day-to-day operations support in alignment with Citi operations support infrastructure and processes. Key Responsibilities: - Update help content used by Knowledge Hub end users to service client inquiries, as required - Execute work assigned, including annual review certification and change requests - Serve as a liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval - Conduct needs assessment and update content or develop content-related solutions according to business requirements - Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes - Monitor work progression ensuring completion of assignments by requested due date - Ensure consistent application of team process controls - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets - Drive compliance with applicable laws, rules, and regulations, adhere to Policy, apply sound ethical judgment regarding personal behavior, conduct, and business practices, and escalate, manage, and report control issues with transparency Qualifications: - 4-6 years of relevant experience - Proficient in Microsoft Office - Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements - Self-motivated and detail-oriented - Proven organization and time management skills - Demonstrated problem-solving and decision-making skills - Consistently demonstrates clear and concise written and verbal communication skills Education: - Bachelors degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.,