Senior Operations Associate

Internshala's mission is to equip every student with relevant skills and exposure so that they can build their dream careers. Our newly launched product line, Specializations with Guaranteed Internships, is an exciting next step in that direction. Specialization programs are in-depth, rigorous, online specializations that prepare students for an internship in that domain. For this new product line, we are looking to set up the world's best program delivery and user engagement team - a team that combines a teacher's empathy with an entrepreneur's hustle. And this role is your opportunity to be part of that team.

What will you do

• Being the first point of contact for students once they enrol in the PGC, you will be interacting with them, helping them, supporting them, motivating them, and will be their constant companion until they achieve their learning outcomes.
• Managing all the aspects of the project from initiation to completion.
• Managing course-specific communities and resolving students concerns in the community. Also, finding resources to be shared with students in the community to keep them engaged.
• Working closely with different stakeholders (students, product team, content team, and business team) to deliver a seamless learning experience for students.
• Continually generating innovative ideas for the improvement of the program delivery.
• Conducting orientation sessions, doing regular progress calls, and essentially keeping track of students progress during the entire duration of the course.
• Taking care of completion & graduation rates for the course and maintaining accurate records of student progress, and providing regular reports.
• Look into student reports and draw insights from them to improve student performance.
• Liasoning with the training content partner to create the live sessions schedule, auditing the sessions, monitoring the project, forum queries, and assignment evaluation TAT, as well as auditing the feedback provided by the partner.

Who are we looking for

We are looking for someone who -

• Has good attention to detail
• Has empathy and patience to understand student queries and issues
• Is meticulous in documenting and ensuring that all the issues and questions are resolved in the defined time
• Has good project management skills
• Is Has good with MS Office, MS Excel, and Google Workspace
• Is willing to work from the office in Gurgaon
• Is flexible with working hours/days

What do we offer in return

• Great environment - Internshala is known for its culture and has twice been recognized as a Great Place To Work.
• A massive learning opportunity to be an early member of a new initiative, and the experience of building it from scratch

Location

Compensation

Start date