Senior Network Specialist L3 & Above

As a Configuration Management Specialist, you will be responsible for the production hardware and software within the scope of routers, switches, firewalls, SDA Network, ISE, Wireless Infrastructure, and Wi-Fi Access Points. Your key responsibilities will include: - Experience and hands-on work with Cisco Wireless LAN controllers, Cisco Prime, and resolving Wi-Fi connectivity issues for users. - Maintaining the appropriate version of software (OS, microcode, firmware, certificates, and backups) on all devices. This involves applying software patches, bug fixes, and necessary software upgrades to support required feature sets and manufacturers" support. - Performing Incident, Problem, Access, Change, Provisioning, Patching, Recovery, Availability, Performance, Capacity reporting, Health Monitoring, and reporting. - Providing trend analysis, suggesting waste removal, continuity improvement plans, and executing them. - Implementing and maintaining standard operating procedures for network device maintenance. - Reviewing and validating operational and event management reports prepared by the L2 team. - Managing and reporting on quarterly audits of all related administrative accounts. - Creating and maintaining a Wireless Heat Map on Cisco Prime for Wireless health and performance. - Supporting and managing planned and unplanned outages. - Populating/updating procedural handbooks along with KB documentation. - Managing teams and coordinating with internal and external stakeholders.,