Senior Network Engineer

What can you expect in a Senior Network Engineer role with TaskUs:

The Senior Network Engineers role is to provide operational support for the global TaskUs Network environment. The Senior Network Engineer will provide proactive and reactive support for all network hardware, software, and communication links. The position of Senior Network Engineer will report to the Senior Manager of Engineering and Implementations.

The Senior Network Engineers job function could include on-boarding of new clients, design and implementation of new offices, or integration of network technologies. This is achieved through coordination with Demand or Project Managers and use of network management systems for documentation and implementation requests. Responsibilities include responding to ticket requests and incident notifications, and resolving issues within Service Level Agreements.

Key Responsibilities:

• Provide support to Project or Demand Managers based on requirements to integrate a network setup.
• Provide solutions to Complex problems, with well planned documentation
• Complete Preventative Maintenance activities, such as code updates & equipment updates
• Incident Management, Problem Management, Change Management & Capacity Management
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
• Security & Audit compliance
• Operational-related Moves, Adds, Changes, and Deletes (MACD)
• Adherence to Operational Standards
• Compliance with Engineering Design Standards and established operational processes
• Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts.
• Provide Root Cause Analysis for Network Events
• Other duties as assigned by management

Technical Skills

The Senior Network Engineer is required to have a basic understanding of the following technologies:

• Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols
• Cisco Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF)
• Cisco Wireless
• Meraki Wireless
• Palo Alto Firewalls

Required Qualifications:

• 5+ years extensive experience in the support of Cisco Networking Technologies
• Strong technical, analytical, and interpersonal skills required
• Practical Technical knowledge on CISCO Networking Technologies
• ITIL Ver. 3.0 or Ver. 4.0 preferred
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences
• Strong organizational skills and ability to multitask in a fast-past working environment
• High level technology problem solving skills
• Standing and sitting for sustained periods of time, at least 25%
• Ability to travel up to 25% of the time

Education Certifications:

• Bachelors Degree in Computer Science, Computer Engineering, Engineering Communications and or equivalent experience. Also, CCNA/CCNP Certifications are also required

Work Location Work Schedule Travel:

• Mostly WFH { RTO as needed}
• Shifting schedule: 1:30 to 10:30 PM IST (Could be rotational, tentative)