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NTT DATA
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Senior MS Security Engineer

Senior MS Security Engineer

NTT DATA

5 - 9 years

0 Lacs

karnataka

Posted:4 days ago| Platform: Shine logo

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Skills Required

ticketing tools servicenow planning skills communication skills adaptability security managed services active listening clientfocused positive outlook

Work Mode

On-site

Job Type

Full Time

Job Description

As a Security Managed Services Engineer (L2) at NTT DATA, your role involves ensuring that our clients" security infrastructures and systems are constantly operational. Your primary responsibilities include: - Proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service efficiently. - Handling client requests or tickets with technical expertise, ensuring resolution within the agreed service level agreement (SLA). - Managing work queues, performing operational tasks, and updating tickets with resolution actions. - Identifying issues early, logging incidents promptly, and providing second-level support by effectively communicating with other teams and clients. - Executing changes responsibly, flagging risks and mitigation plans, and ensuring proper approvals for all changes. - Collaborating with automation teams to optimize efforts, automate routine tasks, and ensure seamless handovers during shift changes. - Auditing incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports for identifying automation opportunities. - Assisting L1 Security Engineers with triage and troubleshooting, and supporting project work when required. - Contributing to the change management process for thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures. To excel in this role, you should have: - Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow. - Proficiency in active listening, with techniques like paraphrasing and probing for further information. - Excellent planning skills, capable of anticipating and adjusting to changing circumstances. - Strong ability to communicate and engage across different cultures and social groups. - Adaptability to changing conditions and flexibility in approach. - Client-focused mindset, prioritizing their needs and positive experience. - A positive outlook and the ability to work well under pressure. - Willingness to put in longer hours when necessary. - Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience. NTT DATA is committed to diversity and inclusion, providing a workplace where you can continue to grow, belong, and thrive. Additionally, the company follows a hybrid working model and is an Equal Opportunity Employer.,

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Senior MS Security Engineer