Senior Manager-Zonal Technical Support-Sales, Marketing & Customer Care-TMPV

The role requires you to resolve critical product issues by providing technical assistance through the Technical Help Desk (THD) at the Customer Premises (CP) both online and on-site. You will be responsible for developing diagnostic capabilities in the field by conducting special training sessions, identifying requirements for new Diagnostic Engineering Technicians (DETs) at channel partners, and enhancing the technical skill set of DETs and technical manpower. Additionally, you will drive OEM ancillary meets and trainings, audit technical preparedness at CPs, and ensure the availability and usage of diagnostic tools and software upgrades. Your role also involves tracking, analyzing, and sharing product failures and performance feedback with the Product Support team to improve product quality. In your interactions with internal stakeholders such as Spare Parts, Field Service, Product Support, Warranty, NPI, ATC, and Training Centers, you will provide technical information for complaint resolution, quality repairs, product feedback, and support for claims and policy clarity. Externally, you will directly interface with Channel Partners, Vendors & Suppliers, and Customers to resolve technical complaints, support field vehicles, and understand critical complaints for resolution. The ideal candidate for this role should hold a B.E in Automobile Engineering with 4-5 years of total work experience in the automobile industry. Key skills and competencies required include product knowledge, technical skills, interpersonal and communication skills, diagnostic skills, system knowledge (CRM-DMS and Analytics), and analytical skills.,