Position Summary...What you'll do...
About Data Ventures
Data Ventures exists to unlock the full value of Walmart's data by developing and productizing B2B data initiatives that empower merchants and suppliers to make better, faster decisions for the business. As part of this transformation, we're seeking entrepreneurial individuals to help drive production engineering and operations for data analytics and insights products for Merchants and Suppliers.??
What you'll do
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- As systems engineering manager in Data Ventures, you will be responsible for managing the production support engineering function for large scale commercial grade data analytics and insights products and applications. You will be leading a global team of 10+ system engineers in North America and India Development Center.?
- Develop high-performing talent through effective hiring, mentoring, development, and coaching and lead production support engineering function for Tier-2 escalations on a 24x7 environment.??
- Standardization of monitoring and alerting to detect and notify health of application services across Data Ventures products.??
- Driving incident triage meetings with partners from Customer Support Agent Team (Tier-1 support), L2 operations, Engineering, Product, Data Quality and Enrichment, and the stakeholders of dependency teams including Cloud provisioning and management, CDN, Database, Network to assess the impact, prioritize, and triage incidents to closure with an objective to bring systems to normalcy within defined SLAs.??
- Focus on measuring and improving MTTD, MTTE, MTTR as part of incidents management.??
- Promote and support company policies, procedures, mission, values, and standards of ethics and integrity. ?
- Driving and giving direction on production incidents within internal SLO, ultimately not exceeding the customer SLA.??
- Performing Problem management and RCA/CoE - Correction of Errors?to proactively address systemic issues and prevent production incidents.??
- Responsible for Infrastructure management on multi-clouds with a focus on resource optimization and saving the cloud cost.??
What you'll bring:
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- Bachelor's degree in computer science or a related technical discipline.??
- 12+ years experience in IT industry with 3+ years in people management to lead production engineering function for data ventures.??
- Depth of technical understanding and experience on technologies such as compute, storage, containers (Kubernetes), networking, workflow orchestration tools Automic, Airflow, and a solid understanding of CI/CD pipeline concepts.??
- Experience in writing Database SQL queries to do extensive data analysis as part of resolving the incidents.??
- Understanding of distributed programming using Spark Python/Scala, troubleshooting, and fixing the data processing workflow jobs failures/slowness in a production environment.??
- Experience in managing micro service-based applications and data pipelines on multi- clouds environment (i.e GCP, Azure, AWS).??
- Expertise in setting up monitoring, alerting, building operational dashboards using tools such as Splunk, Open observe, Dynatrace,?Grafana, Spotlight, and Xmatters.??
- Experience in managing incidents, driving problem management, and conducting extensive RCA (Determining the root cause, key learnings, arriving at short term, and long-term action Items, measuring TTD, TTE, TTR to remediate systemic issues and address process gap to proactively reduce incidents.??
- Experience working with cross functional teams (Product, Engineering, Data Quality and Enrichment, Info security, and platforms) across Geo to address customer impacting issues within defined SLAs for recovery.??
- Experience providing technical guidance and enabling production support engineering team to use and enhance runbooks, tools, and automation to aid in troubleshooting and resolving the issues.??
- Experience and knowledge of ITSM Support processes and related tools is mandatory for the Support Manager position.??
- Prior experience in managing B2B application and services is an added advantage.??
- Excellent interpersonal skills, good with people, ability to negotiate with the stakeholders across Tech, Product and Business.? ?
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.Walmart's culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.At Walmart, our vision is 'everyone included. By fostering a workplace culture where everyone is and feels included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years experience in software engineering or related area.Option 2: 7 years experience in software engineering or related area. 2 years supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
BLOCK- 1, PRESTIGE TECH PACIFIC PARK, SY NO. 38/1, OUTER RING ROAD KADUBEESANAHALLI, , India R-2352211
