Senior Manager - PRS Customer Support

As the Senior Manager of the global Datascope Support team within the Pricing & Reference Service community at LSEG, you will have the opportunity to lead a team committed to providing industry-leading service. Your role will involve overseeing managers and individuals who possess expertise in PRS content, customer service skills, self-motivation, and the ability to tackle sophisticated inquiries. Collaborating with leaders from Product Management, Technology Content Operations, and other areas, you will strategize and coordinate the successful adoption, retention, and growth of our business. Key responsibilities include leading a team of customer support managers to ensure excellence and efficiency in key performance metrics. You will mentor staff to deliver exceptional customer service, resolve complex issues or escalations, and represent Datascope support with stakeholders across various departments. Recruitment and development of staff, proactive performance management, and driving key projects for process improvement are also integral aspects of this role. Furthermore, fostering a learning culture and sharing knowledge will be essential in nurturing the team's growth and development. Desired Knowledge and Skills: REQUIREMENTS: - Proven experience in Customer Support within a corporate, multinational environment - Demonstrated leadership skills in attracting, developing, and retaining talent - Deep understanding of PRS business, products, and processes - Strong collaboration skills and experience in engaging stakeholders - Ability to adapt to change, innovate, and excel in interpersonal skills Joining LSEG means becoming part of a global financial markets infrastructure and data provider dedicated to driving financial stability and sustainable growth. Our culture is shaped by values of Integrity, Partnership, Excellence, and Change, guiding our decision-making and actions. Working with us allows you to be part of a diverse workforce across 65 countries, where your individuality is valued, and you are encouraged to bring your unique perspective to contribute to our collaborative and creative environment. Our commitment to sustainability and supporting economic growth offers you the opportunity to play a vital role in re-engineering the financial ecosystem to drive inclusive economic opportunities and accelerate the transition to net zero. LSEG provides a range of benefits and support tailored to your needs, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. If you are considering applying as a Recruitment Agency Partner, it is crucial to ensure that candidates are aware of our privacy notice regarding personal information handling by LSEG.,