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Microland
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Senior Manager - Projects

Senior Manager - Projects

Microland

15 - 20 years

50 - 70 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

service management pmp sales representative business development manager manager program management consulting itsm stakeholder management information technology portfolio management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: Service Management and ServiceNow Consulting Practice Lead/Program Lead

Location: Bangalore / Global

Overview:

We are seeking a driven individual to establish and lead our Service Management and ServiceNow Consulting practice from inception within our consulting firm.

The ideal candidate will have a thorough understanding of IT Service Management (ITSM), ITSM Platforms, frameworks, and best practices, coupled with strong project and program management skills.

This role will involve collaborating with internal delivery leaders, sales representatives, and clients to identify, source, and deliver ServiceNow development and implementation opportunities, while also building internal capability and leveraging third-party vendors as needed.

Responsibilities:

Practice Development:

Develop and execute a strategic plan for building and expanding the Service Management and ServiceNow Consulting practice within the firm.
Define service offerings, methodologies, and delivery frameworks aligned with industry standards and client requirements.
Collaborate with internal stakeholders to establish processes, tools, and resources necessary to support the practices growth and success.

Client Engagement and Business Development:

Work closely with sales representatives to identify and pursue ServiceNow development and implementation opportunities with clients.
Engage with clients to understand their business needs, challenges, and objectives related to ITSM and ServiceNow.
Provide expert consultancy services, offering insights and recommendations to optimize clients ITSM processes and leverage ServiceNow platform capabilities effectively.

Project and Program Management:

Lead the delivery of ServiceNow development and implementation projects, ensuring successful outcomes within scope, schedule, and budget.
Coordinate with internal teams, third-party vendors, and clients to execute projects efficiently and achieve desired results.
Implement project management best practices and methodologies to drive consistency and quality across engagements.

Capability Building and Collaboration:

Identify opportunities to build internal capability in Service Management and ServiceNow through training, mentorship, and knowledge sharing.
Collaborate with third-party vendors to augment internal resources and fulfill short-term contract requirements.
Foster a culture of collaboration, innovation, and continuous improvement within the practice and across the organization.

Qualifications:

Bachelors degree in Computer Science, Information Technology, Business Administration, or related field. Masters degree or relevant certifications (e.g., ITIL, PMP, ServiceNow) are a plus.
Proven experience (15 years) in IT Service Management, with a focus on ServiceNow development and implementation.
In-depth knowledge of ITSM platforms, frameworks (e.g., ITIL, COBIT), and best practices for service delivery and support.
Strong project and program management skills, with experience leading complex initiatives and driving results in a consulting environment.
Excellent communication, negotiation, and stakeholder management skills, with the ability to collaborate effectively across functions and levels.
Entrepreneurial mindset, with a track record of building and growing practices or businesses from scratch.
ServiceNow Certified Implementation Specialist with expertise in Strategic Portfolio Management (SPM) implementation and hands-on experience

Benefits:

Unique opportunity to shape the growth and direction of a Service Management and ServiceNow Consulting practice.

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Microland

Information Technology & Services

Chennai

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Senior Manager - Projects