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KSB Pumps Limited
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Senior Manager - Product Support

Senior Manager - Product Support

KSB Pumps Limited

5 - 8 years

9 - 13 Lacs

Satara

Posted:3 weeks ago| Platform:

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Skills Required

Product management MIS reporting Root cause analysis 3D modeling Head Business Development Pumps Shop floor Manager Quality Control Monitoring Product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. To effectively manage the Product Support teams for API and Non-API pumps working at EPD, Shirwal to ensure timely release of all engineering deliverables by individual team members.

2. To ensure the release of all Pump BoMs timely and without errors. To ensure that Root cause analysis for every error is carried out and effective corrective action is deployed.

3. To participate in internal kick-off meetings and provide technical inputs and ensure resolution of any technical concerns.

4. To ensure timely review and approval of order specific Quality Control Plans (QCPs) received from TSS / CM. To additionally review the QCPs for major projects as defined by the Departmental head.

5. To deploy an effective checking process for Pump BoMs and ensure its sustenance. To further directly check the Pump BoMs for major projects as defined by the Departmental head.

6. To check the impact of each Technical Supplement released by the team and initiate corrective actions to limit the adverse impact due to such changes and to avoid future recurrence.

7. To ensure timely preparation, checking and release of manufacturing drawings and assembly check drawings for regular and development orders for API and Non-API pumps. Effective workload management of drafting and 3D modelling teams.

8. To ensure that all queries reported from the Shop Floor / Site are answered timely and resolved. To personally get involved in critical technical issues and provide resolutions.

9. To provide the required support to the Test field for resolving pump performance related issues.

10. To provide the required support to Product Management for handling order specific development activities as well as proto-type developments.
11. To drive the initiatives related to standardization of pump components across models to minimize plant inventory.

12. Mentoring the team members and planning the training, up-skilling, workload management and growth of team members.

13. Regular monitoring of departmental KRAs and submission of weekly / monthly MIS report to Department Head.

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Senior Manager - Product Support