Senior Manager - Product Management

Job Description

Job Description As a Senior Manager of Product Management at Freshworks, you will lead strategic product initiatives for our suite of customer and employee engagement SaaS solutions. Youll drive product strategy, work closely with cross-functional teams, and deliver exceptional user experiences that solve real business problems. This role requires a blend of business acumen, technical understanding, and customer empathy to create products that delight our global customer base. Key Responsibilities Product Strategy & Vision Develop and communicate a compelling product vision and strategy aligned with company objectives Lead product roadmap planning, execution, and communication across stakeholders Identify market trends, customer needs, and competitive landscape to drive innovation Product Development & Execution Translate business requirements into detailed product specifications Collaborate with engineering, design, and QA teams to ensure high-quality implementation Manage product backlog, prioritize features, and define acceptance criteria Drive product development using agile methodologies Customer & Market Insights Conduct customer research and gather feedback to validate product decisions Analyze market trends, competitive offerings, and emerging technologies Use data analytics to drive product decisions and measure success Create business cases to support new product initiatives Cross-functional Leadership Lead and mentor a team of product managers Partner with sales, marketing, and customer success teams to ensure product-market fit Present product strategies to executive leadership and key stakeholders Influence without direct authority across various departments Product Lifecycle Management Manage products from concept through launch, growth, and optimization phases Define success metrics and KPIs for product performance Lead pricing strategy and business model development Drive continuous improvement through customer feedback and analytics Qualifications 12+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you d settle right in. Experience in building CX products is a plus Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder. Ability to arrive at intuitive & uncomplicated solutions from concept to scale by leveraging AI. Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders. A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision. Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals.