Senior Manager - Operations

Position

Sr. Manager- Policy Administration

No. of Positions

1

Department

Operations-PAG

Function

PAG

Reporting to

Chief Manager - PAG

Band

4A

Location

Gurgaon

Last date of submission

Requirements Gathering:

• Participating in Evaluation of requirements
• Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.
• Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.

Analysis and Design

• Analyze current systems and processes to identify areas for improvement.
• Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.
• Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.
• Participate in design review meetings to ensure that solutions align with business needs and architectural standards.
• Create and maintain comprehensive documentation, including user manuals and training materials.
• Design new processes that align with business goals, incorporating best practices and compliance requirements
• Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.

Business Requirement writing & Testing and Quality Assurance:

• Preparation/Reviewing the BRD and FSD for functionalities to be build
• BR & CR writing and FSD review
• Testing of functionalities, test plans and conduct user acceptance testing (UAT management)
• Develop and execute test plans to validate system functionality against requirements
• Ensure that solutions meet business needs and validate system functionality.
• Facilitating cross functional alignment & governance reviews
• Knowledge transfer - Repository creation and management as per plan
• Conduct training sessions for end-users on new systems and processes.
• Provide ongoing support and troubleshooting for system-related issues
• Establish mechanisms for collecting feedback on system performance and usability post-implementation.
• Collect feedback post-implementation to identify areas for further enhancement
• Stay updated on industry trends and best practices to recommend improvements

Adherence to Project calendar

• Adherence to submission of Ops deliverables as per project calendar.
• Serve as a liaison between business units and IT, ensuring effective communication and understanding.
• Product launch requirements handling & go live of the requirements before 3 months of the hit date.
• Zero defect post production due to incomplete BR
• Support project managers in planning and executing projects
• Monitor project progress, ensuring alignment with requirements and timelines.
• Provide ongoing support and clarification of requirements throughout the project lifecycle

Compliance

• Strengthen control & compliance of all transactions in POS.
• Strengthen reporting of BAP submission
• Identification of key process / product parameters having a financial or customer impact
• Facilitating deployment of prioritized SIC's
• Completion of all SOP's - review by all stake holders (IA, Risk, Compliance and Legal)
• Regulatory reporting on time
• No major outage in any other audit

Improve Customer & Distributor Experience

• Analyze NPS to find gaps and drive improvement

People

• Strengthen people capability and Growth agenda
• Overall Attrition
• G2M2 Attrition
• Pulse/Tower Watson Score
• Development Plan
• Develop second line of resource

Cost

• Work within the allocated budget, amount saved from last year budget.

Desired qualifications and experience:

• Bachelor's degree in Business Administration, Information Technology. Preferably with a professional qualification.
• Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred.
• Must have knowledge of Ingenium is & experience in systems analysis, or a related field.
• Must have a minimum of 7- 15 years in Insurance.
• Strong analytical and problem-solving skills
• Excellent communication skills to work effectively with technical teams and business stakeholders.
• Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.

FOR LATERAL MOVEMENT,

• Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3V3 & have completed 18 months in the current role

Position

Sr. Manager- Policy Administration

No. of Positions

1

Department

Operations-PAG

Function

PAG

Reporting to

Chief Manager - PAG

Band

4A

Location

Gurgaon

Last date of submission

Requirements Gathering:

• Participating in Evaluation of requirements
• Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.
• Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.

Analysis and Design

• Analyze current systems and processes to identify areas for improvement.
• Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.
• Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.
• Participate in design review meetings to ensure that solutions align with business needs and architectural standards.
• Create and maintain comprehensive documentation, including user manuals and training materials.
• Design new processes that align with business goals, incorporating best practices and compliance requirements
• Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.

Business Requirement writing & Testing and Quality Assurance:

• Preparation/Reviewing the BRD and FSD for functionalities to be build
• BR & CR writing and FSD review
• Testing of functionalities, test plans and conduct user acceptance testing (UAT management)
• Develop and execute test plans to validate system functionality against requirements
• Ensure that solutions meet business needs and validate system functionality.
• Facilitating cross functional alignment & governance reviews
• Knowledge transfer - Repository creation and management as per plan
• Conduct training sessions for end-users on new systems and processes.
• Provide ongoing support and troubleshooting for system-related issues
• Establish mechanisms for collecting feedback on system performance and usability post-implementation.
• Collect feedback post-implementation to identify areas for further enhancement
• Stay updated on industry trends and best practices to recommend improvements

Adherence to Project calendar

• Adherence to submission of Ops deliverables as per project calendar.
• Serve as a liaison between business units and IT, ensuring effective communication and understanding.
• Product launch requirements handling & go live of the requirements before 3 months of the hit date.
• Zero defect post production due to incomplete BR
• Support project managers in planning and executing projects
• Monitor project progress, ensuring alignment with requirements and timelines.
• Provide ongoing support and clarification of requirements throughout the project lifecycle

Compliance

• Strengthen control & compliance of all transactions in POS.
• Strengthen reporting of BAP submission
• Identification of key process / product parameters having a financial or customer impact
• Facilitating deployment of prioritized SIC's
• Completion of all SOP's - review by all stake holders (IA, Risk, Compliance and Legal)
• Regulatory reporting on time
• No major outage in any other audit

Improve Customer & Distributor Experience

• Analyze NPS to find gaps and drive improvement

People

• Strengthen people capability and Growth agenda
• Overall Attrition
• G2M2 Attrition
• Pulse/Tower Watson Score
• Development Plan
• Develop second line of resource

Cost

• Work within the allocated budget, amount saved from last year budget.

Desired qualifications and experience:

• Bachelor's degree in Business Administration, Information Technology. Preferably with a professional qualification.
• Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred.
• Must have knowledge of Ingenium is & experience in systems analysis, or a related field.
• Must have a minimum of 7- 15 years in Insurance.
• Strong analytical and problem-solving skills
• Excellent communication skills to work effectively with technical teams and business stakeholders.
• Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.

FOR LATERAL MOVEMENT,

• Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
• Candidates who have a performance rating of G3V3 & have completed 18 months in the current role