Senior Manager - Operations

Ready to build the future with AI

At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and.

Inviting applications for the role of Senior Manager, Operations

In this role, we are seeking a highly skilled and experienced Operations Manager to oversee and optimize the day-to-day operations. The ideal candidate will be responsible for streamlining processes, improving performance, and ensuring that operations run smoothly and efficiently. You will work closely with team members to ensure alignment with the company&rsquos strategic goals, fostering a culture of continuous improvement and operational excellence

Responsibilities

1.Operational Delivery & Performance Management:

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  Lead day-to-day operations for inventory control processes, including stock accuracy, parts traceability, cycle counting, and discrepancy resolution.

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  Ensure consistent achievement of SLAs/KPIs across global plant, warehouse, and supplier locations.

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  Drive root cause analysis and corrective actions for inventory variances, misplacements, and material shortages.

2.Stakeholder Management & Client Engagement:

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  Act as the primary liaison with client-side inventory, logistics, and plant operations teams across geographies (Americas, EMEA, APAC).

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  Build trusted relationships with senior stakeholders to ensure alignment on performance, initiatives, and strategic direction.

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  Proactively communicate risks, bottlenecks, and improvement areas to both internal and client leadership.

3.Governance & Reporting:

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  Own the governance framework for inventory operations, including weekly operational reviews and monthly/quarterly business reviews.

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  Track and report performance metrics such as inventory accuracy, inventory turnover, write-offs, and fill rates.

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  Ensure compliance with SOX/internal controls and client-specific inventory audit standards.

4. Process Improvement & Automation:

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  Lead initiatives to standardize and optimize global inventory control processes through Lean/Six Sigma practices.

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  Identify automation opportunities (e.g., RPA, AI-based forecasting) and work with solutioning teams to implement them.

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  Benchmark and implement best practices from other automotive/industrial clients.

5. Team Leadership & Resource Planning:

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  Manage and mentor a cross-regional team (onshore, offshore, nearshore) handling plant inventory operations, data analysis, and warehouse coordination.

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  Ensure adequate capacity planning to support seasonal volume fluctuations and program launches.

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  Foster a high-performance culture focused on ownership, agility, and continuous learning.

Qualifications we seek in you!

Minimum Qualifications

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  Bachelor&rsquos or master&rsquos degree in supply chain, Logistics, Industrial Engineering, or related field.

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  Good years of experience in inventory management or supply chain operations, with rich experience in a leadership role.

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  Proven delivery management experience in a global automotive or manufacturing environment.

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  Strong working knowledge of ERP systems (e.g., SAP ECC/S4HANA, Oracle, JDA, or Infor) and inventory planning tools.

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  Exceptional analytical, communication, and stakeholder engagement skills.

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  Experience with compliance frameworks, internal controls, and operational risk management.

Preferred Qualifications/ Skills

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  Certifications in APICS CPIM, Six Sigma, PMP, or Lean Logistics.

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  Experience supporting Just-in-Time (JIT), Just-in-Sequence (JIS), or Kanban-based supply models.

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  Exposure to ESG and sustainability reporting in logistics and inventory domains.

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  Key Performance Indicators (KPIs):

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  Inventory accuracy (% variance)

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  Cycle count compliance rate

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  Material availability rate / Fill rate

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  Write-off reduction

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  SLA compliance and customer satisfaction

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  Automation and cost-saving impact

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  Employee engagement and team retention

Why join Genpact

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  Lead AI-first transformation - Build and scale AI solutions that redefine industries

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  Make an impact - Drive change for global enterprises and solve business challenges that matter

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  Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

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  Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

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  Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

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  Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.